Help Desk Support, Sr. jobs in Dayton, OH

About the Company

GARSAN Solutions is a Minority/Veteran owned small business that specializes in providing personalized Management and Technology services for commercial, Federal and State Clients. Our people play key roles in developing and executing strategic and tactical solutions – who share the challenges and rewards of working for a small company. Our team of experts can tackle the toughest problem and solve it right—the first time!

The PLM Help Desk L1 Support will be responsible for help desk support for various digital programs. The position will be responsible to regularly interface with customers to identify users, roles, and ensure access to required environments. They will convert reported issues from email to ServiceNow and facilitates communication between Level 2 and the user community to ensure timely resolution. The PLM Help Desk L1 Support will:

• Provide end-users with rapid, multi-channel access to support resources.
• Quickly resolve most reported user deficiencies at time of “first contact”.
• Process account request (System Access Request) and administration of accounts.
• Coordinate communication with specific tool questions with tool Point of Contact (POC).
• Transcribe incident requests into ServiceNow (i.e., password reset, log in issues, environment issues, etc.).
• Answer basic environment questions (e.g., how to onboard, what is currently offered, what is LaunchPad, etc.).
• Develop operating procedures for help desk operations and account management.

Required minimum qualifications:

• Must be a US Citizen and able to obtain a Security clearance.
• Experienced in help desk operations and support.
• Certified in DoDi 8570 IAT Level 2 certification or above (e.g., Security ) or able to complete certification within two months of hire.
• Ability to follow security protocols to protect sensitive data.
• Excellent oral and written communication skills.

Desired qualifications:

• Digital engineering technology experience.
• Experience building MS Office documents and briefings.
• Experience using Jira or similar online collaboration solutions.

GARSAN Solutions offers an attractive, flexible benefits package and outstanding growth opportunities. GARSAN is an equal opportunity employer.

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person