Help Desk Support, Sr. jobs in Des Moines, IA

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support clerk
  • Maven Workforce Pvt. Ltd
  • Des Moines, IA CONTRACTOR
  • The Iowa Department of Health and Human Services Division of Public Health is seeking a Help Desk Support Clerk in the Bureau of Radiological Health.

    This individual will provide customer service and technical help desk support to system users for the online licensing system. The candidate will assist users with basic questions and troubleshoot basic issues, escalating other application issues to a technical team when needed. The candidate will also provide administrative support in the Radiation Machines program.

    The ability to work independently with minimal oversight, maintain flexibility, multitask and take on additional duties and tasks that can vary from day to day is required. This individual will be required to possess strong attention to detail and organization skills in order to complete administrative duties.

    Key skill sets:

    ● Customer Service oriented with the ability to remain calm in a demanding environment.

    ● Excellent communication skills.

    ● Prior experience using license database software with the ability to troubleshoot technical issues related to the software and web-based services.

    ● Skilled in basic computer technology and/or programs including Microsoft Office Products, various internet browsers, Google Suites, electronic file management and Chromebooks.

    ● Administrative skills including but not limited to mail processing, data entry, and financial transactions.

    Job Type: Contract

    Salary: $26.00 per hour

    Expected hours: 8 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 6 years

    Schedule:

    • 8 hour shift

    Ability to Relocate:

    • Des Moines, IA 50319: Relocate before starting work (Required)

    Work Location: Hybrid remote in Des Moines, IA 50319

  • 1 Month Ago

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IT Help Desk Support
  • American business solutions inc
  • Des Moines, IA CONTRACTOR
  • Hello This is Sheetal from ABSI, Urgently looking for Help Desk Support for Des Moines Iowa location POSITION : HELP DESK SUPPORT LOCATION : DES MOINES IOWA ONSITE ONSITE INTERVIEW JOB DESCRIPTION : K...
  • 1 Month Ago

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IT Help Desk Support Analyst
  • Kemin
  • Des Moines, IA FULL_TIME
  • Overview Kemin is seeking an IT Help Desk Support Analyst to join our team in Des Moines, Iowa! This position provides customer support and maintenance within the corporate computing environment. This...
  • 13 Days Ago

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Help Desk Support 3 (601583)
  • Key Business Solutions, Inc.
  • Desmoines, IA FULL_TIME
  • Help Desk Support 3 (601583) Desmoines, IA 12 MONTHS Interview Mode: F2F (In Person) Short Description: The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The...
  • 8 Days Ago

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Help Desk Analyst | Tier 1 Tech Support
  • Robert Half
  • Urbandale, IA PER_DIEM
  • If you're looking for a role as a Help Desk Analyst, where you will support local and field users, look at this opening at Robert Half with a rapidly expanding company in the Business services industr...
  • 18 Days Ago

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Help Desk
  • Info Origin Inc.
  • Des Moines, IA CONTRACTOR
  • Help Desk Role || Hybrid- Des Moines, IA || Contract Only Local candidates from Des Moines, IA are required. More than 6 years of experience is required. Key skill sets: Customer Service oriented with...
  • 1 Month Ago

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0 Help Desk Support, Sr. jobs found in Des Moines, IA area

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Desktop Support Specialist
  • Strategic Staffing Solutions
  • Des Moines, IA
  • We are building a team of Desktop Support Technicians to support our health care customer in Des Moines, IA! Please read...
  • 3/19/2024 12:00:00 AM

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IT Support Technician
  • Lifespace Communities
  • West Des Moines, IA
  • Community: Iowa Home Office Address: 4201 Corporate Drive West Des Moines, Iowa 50266 Pay Range $19.57-$24.44+ Hourly Li...
  • 3/19/2024 12:00:00 AM

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Remote Data Center Systems Analyst
  • Amentum
  • Des Moines, IA
  • Amentum is seeking a fully **Remote Data Center Systems Analyst** who will provide thoughtful, forward leaning, and effi...
  • 3/19/2024 12:00:00 AM

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Medical Support
  • US Navy
  • Des Moines, IA
  • About Navy Hospital Corpsmen provide treatment for thousands of Sailors and Marines, using quick thinking to help keep t...
  • 3/19/2024 12:00:00 AM

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Accounting Support
  • Momentum Resource Solutions
  • Urbandale, IA
  • Job Description Job Description What can you expect? • A collaborative team environment • A fast paced environment worki...
  • 3/19/2024 12:00:00 AM

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Mobile Device Support Associate
  • Metasys Technologies, Inc.
  • Des Moines, IA
  • Mobile Device Support Associate Des Moines, IA (Onsite) 6 Months Contract Overview: Support clients utilizing systems, f...
  • 3/18/2024 12:00:00 AM

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IT Support Specialist
  • Workiva Inc.
  • Ames, IA
  • If you choose not to give your consent, parts of our website may not work. **Job Summary** IT Support Specialists suppor...
  • 3/17/2024 12:00:00 AM

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Support Analyst
  • All States Ag Parts, LLC.
  • De Soto, IA
  • Job Description Job Description Parts ASAP is looking to add 2 Support Analysts to our awesome team in Desoto, IA. Sound...
  • 3/16/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$59,611 to $74,839
Des Moines, Iowa area prices
were up 0.8% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020