Help Desk Support, Sr. jobs in Eugene, OR

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Temp/On-Call Help Desk Technician - Coos Bay Campus
  • Southwestern Oregon Community College
  • Coos Bay, OR TEMPORARY
  • The Help Desk Technician is responsible for assisting with the technical support of faculty, students, and staff at the Coos Bay campus and will provide remote assistance as needed for the Curry campus. Responsible for installing, configuring, and maintaining instructional and administrative computers, printers, multimedia devices, SimMan, and peripheral hardware and software in a networked environment.Technology & Software Support (100% of Time)
    1. Work with Coos Technology Support Team to provide technology support to the faculty and staff. 
    2. Install, configure, and maintain staff, instructional, and media services computers and software in a networked environment. Install, configure, and maintain printers and other peripheral hardware in a networked environment.
    3. Provide imaging deployment for all classrooms, labs, and media, faculty, and staff computers.
    4. Provide support for Microsoft Windows PC Operating Systems, digital security camera systems, multiple door access systems, bookstore systems, and PC inventory systems.
    5. Provide support for print systems including student ‘pay for print’, software, and hardware.
    6. Provide support for swipe card systems including computer labs, and tutor labs.
    7. Provide student email, portal, LMS, and instructional software support.
    8. Support web-based software applications. 
    9. Write programs and scripts to maintain computers, printers, and imaging software. 
    10. Provide assistance with Deep Freeze configurations and deployment.
    11. Assist with providing emergency PC and peripherals equipment repair and configuration services. Provide emergency virus malware containment and eradication and repair the damage. 
    12. Continuously learn new operating systems and software applications
    13. Provide support for installations/upgrades, replacement, repair, and installation of new systems and distance education equipment.
    14. Provide support/troubleshooting of VPN connections for remote workers.
    15. Provide limited support for Apple products running macOS, iOS, etc.
    16.  Assist with maintenance and inventory of technology/IT equipment for the Coos Campus. Track the use of laptop computers, projectors, and other equipment and ensure proper working order.
    17.  Assist with support/troubleshooting of and for multimedia, IPV, Performing Arts Center, and live streaming equipment and events.
    18.  Assist with maintaining laptop computers assigned to Media Services as checkout items for faculty and staff. Track the use of laptop computers, projectors, and other equipment and ensure proper working order. 
    19.  As needed, operate and maintain specialized stage rigging, masking, lighting, and sound systems, maintain stage drapery and cyclorama, set up theater equipment to meet user needs including scenery, risers, orchestra pit, filler/stage thrust, stage stairs, music stands, chairs.
    20.  Provide support/troubleshooting of Zoom and MS Teams/SharePoint.
    Performs Other Duties and Special Projects as Required/AssignedREQUIRED QUALIFICATIONS:
    High School Diploma or equivalent required with one (1) year of college-level coursework in computer science, information science, computer information systems, or a related field. May substitute one (1) year of college-level coursework with two (2) years of directly related work experience. 
     
    Two (2) years of experience related to Technology support, experience with Windows PC and server administration, and media technology experience.
     
    Successful applicants for this position must possess the following knowledge, skills, and abilities, or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation:
     
    • Must be able to recognize, support, and adhere to all Southwestern policies and procedures including adherence to the practice of confidentiality regarding students, staff, and the organization.
    • Ability to communicate effectively, both orally and in writing, using the English language with or without the use of an interpreter. 
    • Ability to consistently convey a pleasant and helpful attitude by using excellent interpersonal and communication skills to control sometimes stressful and emotional situations. Requires sufficient communication and human relations skills to resolve complaints/issues, defuse anger, and gain cooperation. 
    • Ability to work effectively and sensitively with individuals of diverse cultural backgrounds perspectives, and abilities. Ability to model and ensure diversity and cultural competency (respect, inclusiveness, reflecting, valuing, and welcoming cultural differences) in all position responsibilities regardless of race, ethnicity, religion, gender, social class, sexual orientation, ability, nationality, age, language, origin, or employment status.
    • General knowledge of advanced computer systems, theories, concepts, and technologies, including remote support tools and techniques. 
    • Working knowledge of TCP/IP (Transmission Control Protocol/Internet Protocol) networking to the subnet and routing. 
    • Understanding of basic programming structures demonstrated by the ability to write scripts and programs. 
    • Knowledge of desktop computer software including operating systems and applications in a networked environment. This includes installation, upgrades, configuration, troubleshooting, and repairs.
    • Knowledge of software and printer-driver support.
    • Ability to communicate computer knowledge to people at various skill levels.
    • Understanding of database systems including field, record, and index concepts 
    • Intermediate-level ability to operate, maintain, and troubleshoot Windows operating systems. 
    • Knowledge of overall Server and PC system configurations and operations sufficient to instruct users, isolate problems, install upgrades, perform maintenance work, and evaluate system usage and performance. 
    • Demonstrated independent PC troubleshooting capability. 
    • Experience educating users about current technologies and providing consultation regarding computer and projector issues.
    • Knowledge of live streaming, video camera usage and configurations, and audio mixing. Understanding of structure and principles of operation of communication systems, i.e., computers, LANs, cell phones, tablets, I.P.V and other videoconferencing systems. Basic knowledge of theater lighting control systems.
    • Ability to set up and operate all Media Services equipment including video, audio, multimedia, and live streaming equipment. Ability to manipulate audio cords, video, and other Media Services equipment during installation and maintenance/repair.
    • Ability to learn and perform all essential job functions accurately with minimal direct supervision. 
    • Excellent time management skills and ability to work within time deadlines with a high level of accuracy using independent judgment. 
    • Ability to maintain professionalism, confidentiality, and objectivity under constant pressure. 
    • Ability and willingness to manage a flexible work schedule with self-discipline, including travel, various hours, and possible weekends/evenings, as well as workdays at other campus locations.
     
    PREFERRED QUALIFICATIONS:
    Associate's degree in computer science, information science, computer information systems, or a related field. Web support experience. 
    IOVP experience. 
    Zoom and MS Teams experience.
    macOS, iOS experience.
     
    SPECIAL REQUIREMENTS OR LICENSES:
    Certificate of completion in one of the following is preferred but not required
    CompTIA A Certification
    CompTIA Network Certification
    CompTIA Security Certification
    MCSA: Windows 10
    MCSE: Desktop Infrastructure
    Network Administration
    Website Fundamentals
    Cisco Certified Network Associate (CCNA) Routing & Switching
    Cisco Certified Technician (CCT)
    Certified Information System Security Professional (CISSP)
    Microsoft Certified Solutions Associate (MCSA)
    Programming Technician Certificate
    Support Technician Certificate
    JOB TITLE: Temp/On-Call Help Desk Technician – Coos Bay CampusLOCATION: Coos County
    FTE: 20 - 31 hours/week 
    Temporary, On-Call
    Limited to 520 hours per fiscal year (July to June) 
    ORGANIZATION: Southwestern Oregon Community College
    PAY LEVEL: G ($15.38 hr.)EXEMPTION STATUS: Non-exempt
    PHYSICAL REQUIREMENTS: AttachedREPORTS TO: Executive Director of Integrated Technology Services
    CLASSIFICATION: TemporaryREVISION DATE: February 2024












    SUPPLEMENTAL INFORMATION:
    Southwestern Oregon Community College only accepts applications through this online application system.  We want you to be successful in applying with us.  We highly encourage you to complete and submit your application in advance of the deadline. 
     For assistance with this, please email hr@socc.edu.  For technical assistance with your application, please call (855) 524-5627.
     Please note: We recognize that our application process can be lengthy, so before you begin, please read all of the stated requirements to determine if you meet them.  Applicants must meet all of the stated minimum/special qualifications and additional requirements to be considered for this position.  Based on your responses to the qualifying questions, the system may automatically screen you out from further consideration. 
     Required documents must be provided at the time of application.  Please remove any personal information such as photographs, date of birth, gender, social security number, and other protected information from your documents.  Documents containing protected information will be considered incomplete.  Incomplete applications will not be considered.
     Positions are subject to budget consideration and approval.  For the candidate who is hired into this position, salary placement will be based on guidelines in administrative policies and procedures or collective bargaining agreements (as applicable).  For this reason, please be sure to include everything in your application that you want the college to consider towards placement. 
     The college does not sponsor employees in the visa application process if they intend to use this as their means to work in the United States.  This means that all required work visas must be in place and supported by appropriate evidence to be employed by Southwestern.
     Final candidates will be subject to a criminal background check as part of the employment process.
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    REASONABLE ACCOMMODATION STATEMENT:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
     This job description is a general description of essential job functions.  It is not intended as an employment contract nor is it intended to describe all responsibilities, skills, effort, or work conditions associated with the job someone in this position would perform.  All employees of Southwestern Oregon Community College are expected to perform tasks as assigned by Southwestern Oregon Community College supervisory/management personnel regardless of job title or routine job duties.
     --------------------------------------------------------------------------------------------------------------------
    VETERAN'S PREFERENCE STATEMENT:
     Applicants are eligible to use Veteran's Preference when applying with Southwestern Oregon Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015.  Preference will only be given if the applicant meets the minimum qualifications and any special qualifications for the position and electronically attach the required documentation at the time of application.
    DOCUMENTS REQUIRED:
    • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) – OR – Letter from the US Dept. of Veterans Affairs indicating a non-service connected pension.
    • Disabled Veterans must also submit a copy of their Veterans disability preference letter from the Department of Veterans Affairs. 
      • You can request copies of your military service record through the National Archives website at: http://www.archives.gov/veterans/military-service-records/
    For information regarding Veteran's Preference qualifications, visit the following website: http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq
     
    NON-DISCRIMINATION:
    It is the policy of Southwestern Oregon Community College Board of Education that there will be no discrimination or harassment on the grounds of race, color, gender, marital status, sexual orientation, religion, national origin, age, political affiliation, parental status, veteran status or disability in any educational programs, activities or employment.   Persons having questions about equal opportunity and nondiscrimination should contact Vice President of Administrative Services in Tioga 512.  Phone 541-888-7206 or TDD 541-888-7368.  All other issues, concerns, and complaints should also be directed to the Vice President of Administrative Services for referral to the appropriate Manager. 
    Annual Campus Crime/Annual Fire Safety (Clery Act) Report
    The “Jeanne Clery Disclosure for Campus Security Policy and Campus Crime Statistics Act” (formerly the Campus Security Act) is a federal law that requires institutions of higher education to disclose campus security information, including crime statistics for the campus and surrounding area. As a current or prospective Southwestern student or employee, you have a right to obtain a copy of this information. You may review this information here:  Annual Campus Crime/Annual Fire Safety (Clery Act) Report. You may also obtain a hard copy of this information upon request by contacting Administrative Services at 541-888-7206.
  • 4 Days Ago

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Front Desk and Shelter Support Staff
  • St. Vincent de Paul Society of Lane County
  • Eugene, OR FULL_TIME
  • This is a 36-hour position, Friday - Monday. 16 hours at our PeaceHealth pallets and 20 hours at our front desk at the Eugene Service Station. Front Desk hours: Friday and Saturday 8am - 7 pm. PH Shel...
  • 3 Days Ago

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Direct Support Professional
  • Pathways Health and Community Support, LLC.
  • Eugene, OR FULL_TIME
  • Description About your Role: As a Direct Support Professional, you will provide care, support and skills-training to individuals with developmental disabilities and/or mental health challenges. Foster...
  • 25 Days Ago

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Travel Nurse RN - Med Surg - $2,656 per week
  • Healthcare Support
  • Coos Bay, OR FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Coos Bay, Oregon.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: ASAPDuration: 13 weeks3...
  • 16 Days Ago

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Travel Nurse RN - Med Surg - $3,502 per week
  • Healthcare Support
  • Coos Bay, OR FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Med Surg for a travel nursing job in Coos Bay, Oregon.Job Description & RequirementsSpecialty: Med SurgDiscipline: RNStart Date: 03/18/2024Duration: 13 ...
  • 16 Days Ago

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Travel Nurse RN - ICU - Intensive Care Unit - $2,566 per week
  • Healthcare Support
  • Coos Bay, OR FULL_TIME
  • Healthcare Support is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Coos Bay, Oregon.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNS...
  • 6 Days Ago

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0 Help Desk Support, Sr. jobs found in Eugene, OR area

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Medical Support
  • US Navy
  • Eugene, OR
  • About Navy Hospital Corpsmen provide treatment for thousands of Sailors and Marines, using quick thinking to help keep t...
  • 3/19/2024 12:00:00 AM

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Full time Job Coach
  • Supported Employment Services
  • Eugene, OR
  • Job Description Job Description Compensation: Starting at $ 15.00 an hour, will increase based on experience related to ...
  • 3/18/2024 12:00:00 AM

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Behavioral Support Specialist
  • Alvord Taylor
  • Springfield, OR
  • Do you feel strongly about social justice issues and care deeply about serving others? Would you like to join an organiz...
  • 3/18/2024 12:00:00 AM

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Member Support Specialist lll
  • PacificSource Administrators, Inc.
  • Springfield, OR
  • **Position Overview:** W ork as an integral part of the case management team to serve members and community providers/pa...
  • 3/18/2024 12:00:00 AM

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Lubes Support Specialist- Eugene
  • Carson Team
  • Eugene, OR
  • ** Lubes Support Specialist- Eugene** **Job Category****:** Administration **Requisition Number****:** LUBES01468 Showin...
  • 3/18/2024 12:00:00 AM

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Part-time Job Coach Needed
  • Supported Employment Services
  • Eugene, OR
  • Job Description Job Description Compensation: Starting at $ 15.00 an hour, will increase based on experience related to ...
  • 3/18/2024 12:00:00 AM

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Executive Support Specialist 1
  • Oregon State
  • Corvallis, OR
  • **Please see Special Instructions for more details.** Applications will be reviewed based on the information submitted o...
  • 3/18/2024 12:00:00 AM

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Administration Suite Support Specialist
  • University of Oregon School of Law
  • Eugene, OR
  • This position provides the main reception and clerical support for the law school administrative suite, which includes s...
  • 3/16/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 43.74 square miles (113.29 km2), of which 43.72 square miles (113.23 km2) is land and 0.02 square miles (0.05 km2) is water. Eugene is at an elevation of 426 feet (130 m). To the north of downtown is Skinner Butte. Northeast of the city is the Coburg Hills. Spencer Butte is a prominent landmark south of the city. Mount Pisgah is southeast of Eugene and includes Mount Pisgah Arboretum and Howard Buford Recreation Area, a Lane County Park. Eugene is surrounded by foothills and forests to the south, east, and west, while t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$60,751 to $76,271
Eugene, Oregon area prices
were up 2.5% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020