Help Desk Support, Sr. jobs in Flagstaff, AZ

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support, Sr. jobs

P
I.T. Technician - Help Desk
  • Prescott Unified School District
  • Prescott, AZ FULL_TIME
    • JobID: 2440

      Position Type:
      Technology/Computer Technician
      Date Posted:
      2/9/2023
      Location:
      District Wide
      Date Available:
      as soon as possible
      Closing Date:
      Open until filled
      I.T. Technician - Help Desk
      12 month 8 hrs. per day
      $16.04 - 17.02 per hour benefits
      All P.U.S.D. employees must have an IVP fingerprint card.
      Visit this website for your IVP Application: https://www.azdps.gov/services/public/fingerprint
      • Make sure you select the electronic option to expedite the process and save you some money
      • The reason you are applying for an IVP card is to be a non-certificated public school employee. Make sure you check that box.
      • Following completion of your application with DPS you will be directed to a link with Field Print. You must create an account with them as well and schedule your actual fingerprinting.
      • Currently there is not a local Field Print location. You will have to go to Sedona or possible Flagstaff. We are hopeful Field Print will set up a location here very soon.
      • Check the account on DPS after your fingerprints are done for notification that you have been issued a valid IVP Fingerprint Card; at that point we can move forward with the new hire onboarding process.
      • You must use Google Chrome web browser. Other web browsers do not work.

      Para Pro requirements: In order to be eligible for a position as a Para Pro in a P.U.S.D. elementary school prospective employee must meet ONE of the following:
      • High School diploma or GED AND An Associate’s degree or higher OR
      • Completed two years of study (equaling 60 or more credit hours) from an accredited institution of higher education OR
      • Obtained a passing score on one of the Arizona Department of Education approved **Para Pro assessments.

      ** NOTICE: Please contact Denise Stevens at 928 445 5400 for information regarding Para Pro assessments.

      All Full time (6 or more hours per day) PUSD employees receive the following benefits in addition to their salary or hourly pay.
      • Medical Insurance for employee 100% paid by PUSD, valued at $9,408.00 per year. Option to purchase insurance for dependents at PUSD’s group rates.
      • Life Insurance ($50,000) with option to purchase additional for self and family
      • Arizona State Retirement System*; district matches employee contributions (appx 12%)
      • Generous PTO/Sick leave plan
      • 12 month employees receive generous annual leave
      • Opportunities for additional pay as an after-school club leader or athletics coach, and/or assisting with Summer School (all optional)

      • Candidates receiving Arizona State Retirement are welcome to apply. If selected for a posted position candidate may be employed through a third party employer, Educational Services, Inc.






      Attachment(s):
      • Helpdesk Technician Job Description (PUSD).docx

  • 28 Days Ago
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O
Sales Associate
  • OCEAN BLUE SR 69 LLC
  • Prescott, AZ FULL_TIME
  • We are looking for energetic and fun people to be a part of a fast-paced and growing team! Position starts at $16-$20 . Enjoy free washes, sick pay, weekly pay, and opportunities to build lifelong ski...
  • 4 Days Ago
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A
Site Coordinator
  • Arizona Jr/Sr High School
  • Prescott, AZ FULL_TIME
  • Job Summary:We are seeking a highly organized and motivated Site Coordinator to join our team. The Site Coordinator (SC) will oversee the school site and provide a quality educational environment that...
  • 25 Days Ago
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C
Youth Support Specialist
  • Child & Family Support Services
  • Prescott, AZ FULL_TIME
  • Child & Family Support Services (CFSS) is accepting applications for Full-time Direct Support Specialists in Yavapai County. Come join us for a rewarding career working with young people by helping th...
  • 12 Days Ago
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C
Direct Support Specialist
  • Child & Family Support Services
  • Flagstaff, AZ FULL_TIME
  • Child & Family Support Services (CFSS) is accepting applications for Full-time Direct Support Specialists in Coconino County. Come join us for a rewarding career working with young people by helping t...
  • 12 Days Ago
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N
Domestic Violence Shelter Advocate - Full-Time
  • Northland Family Help Center
  • Flagstaff, AZ FULL_TIME
  • Position: Domestic Violence Shelter Advocate Hours: Full-time. Minimum 32 hours/week, 4 shifts/week. Some weekend and overnight availability required. Status: Non-exempt Salary: $17.50/hr, $18.50/hr f...
  • 1 Day Ago
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0 Help Desk Support, Sr. jobs found in Flagstaff, AZ area

C
Office Manager
  • Cultivate Counseling
  • Flagstaff, AZ
  • Cultivate Counseling is looking for a full time office manager and billing specialist to join our vibrant and intimate f...
  • 4/15/2024 12:00:00 AM
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T
Field Application Specialist - HammerHead
  • The Toro Company
  • Flagstaff, AZ
  • Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
  • 4/15/2024 12:00:00 AM
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A
Guest Services Supervisor
  • Arizona Snowbowl
  • Flagstaff, AZ
  • Essential Duties/Functions: Oversee the day-to-day operations of all guest service stations, including the ticket window...
  • 4/15/2024 12:00:00 AM
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A
Computer Technician for Flagstaff, AZ
  • Abbtech Professional Resources
  • Flagstaff, AZ
  • Project Details: Duration: Short-term contract – (1 Day project) Start Date : 3/25 Requirements : All positions require ...
  • 4/14/2024 12:00:00 AM
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S
Direct Support Staff
  • Sevita
  • Flagstaff, AZ
  • Tungland, a part of the Sevita family, provides community-based services for individuals with intellectual and developme...
  • 4/14/2024 12:00:00 AM
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W
Overnight Support Team Member
  • Whole Foods
  • Cottonwood, AZ
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 4/14/2024 12:00:00 AM
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J
Cashier - Flagstaff Mall
  • JCPenney
  • Flagstaff, AZ
  • General Description As a Cashier you are accountable for the customer service and sales experience including: maintainin...
  • 4/14/2024 12:00:00 AM
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I
Sales Representative - Remote
  • InsuraTec Services Group
  • Flagstaff, AZ
  • Sales Representative - Remote Company: InsuraTec Services Group Location: Remote About Us: InsuraTec Services Group is a...
  • 4/11/2024 12:00:00 AM
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About Flagstaff, Arizona

Flagstaff is a city in and the county seat of Coconino County in northern Arizona, in the southwestern United States. In 2015, the city's estimated population was 70,320. Flagstaff's combined metropolitan area has an estimated population of 139,097. The city is named after a ponderosa pine flagpole made by a scouting party from Boston (known as the "Second Boston Party") to celebrate the United States Centennial on July 4, 1876. Flagstaff lies near the southwestern edge of the Colorado Plateau, along the western side of the largest contiguous ponderosa pine forest in the continental United Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$59,192 to $74,312
Flagstaff, Arizona area prices
were up 2.5% from a year ago
View detail

What does a Help Desk Support, Sr. do?

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020