Help Desk Support, Sr. jobs in Fort Myers, FL
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Abacus Service Corporation
-
Cape Coral, FL
CONTRACTOR,FULL_TIME
-
1. Concentration and desire to work in desktop support.
2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
troubleshooting procedures.
4. Assist in coordinating audio-visual setup and videoconference support.
5. Assist with annual inventory scanning and equipment surplus.
6. Install, configure, and update software.
7. Participate in team projects, meetings and assignments.
8. Responsible for reading and following the Department's Procedures and Policies.
9. Responsible for understanding and enforcing the Department's Policies and Procedures.
10. Responsible for documenting solutions to Technology issues.
11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
12. Perform other related duties as assigned.
13. Ability to lift up to 50 lbs.Job Types: Full-time, Contract
Pay: $28.00 - $28.53 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
- 1 Month Ago
- Maverc Technologies
-
Cape Coral, FL
FULL_TIME
- Become part of a team solving the most significant Cybersecurity & IT Challenges and helping keep the world’s largest and most elite brands safer from cyber threats. At Maverc we have a powerful minds...
- 1 Month Ago
- Front Desk Manager - Fred Astaire Dance Studios
-
Naples, FL
PART_TIME
- We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
- 24 Days Ago
- MCGREGOR BAPTIST CHURCH INC
-
Ft. Myers, FL
OTHER
- Job Details Job Location: McGregor Baptist Church - Ft. Myers, FL Position Type: Full Time Education Level: 2 Year Degree Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Category:...
- 18 Days Ago
- Mcgregor Baptist Church Inc
-
Fort Myers, FL
FULL_TIME
- Southwest Florida Christian Academy is seeking a self-motivated, efficient Help Desk Technician that agrees with the Mission and Core Values of the school. Applicant must be a born-again Christian tha...
- 1 Month Ago
- Hungry Howie's Pizza
-
Port Charlotte, FL
PART_TIME
- Answering phones and ringing up customers. Cutting and boxing pizza and other items. Room for advancement and training. No experience needed. Job Type: Part-time Pay: From $12.00 per hour Expected hou...
- 1 Month Ago
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0 Help Desk Support, Sr. jobs found in Fort Myers, FL area
- Skyworks LLC
-
Fort Myers, FL
- Job Description Job Description Skyworks LLC is a family-owned and operated construction equipment rental company. Skywo...
- 4/24/2024 12:00:00 AM
- RED Global
-
Naples, FL
- A global medical device company and a leader in new product development and medical education in orthopedics. This compa...
- 4/23/2024 12:00:00 AM
- Junopi LLC
-
Fort Myers, FL
- Job Description Job Description We are a small IT company looking to add a support technician for onsite & remote custom...
- 4/23/2024 12:00:00 AM
- AdaptHealth LLC
-
Fort Myers, FL
- AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
- 4/22/2024 12:00:00 AM
- Pro Tech Restaurant Service
-
Fort Myers, FL
- Job Description Job Description We are a growing Commercial Appliance Repair Company that is seeking an individual who c...
- 4/21/2024 12:00:00 AM
- Lutheran Services Florida
-
Fort Myers, FL
- Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibr...
- 4/18/2024 12:00:00 AM
- Lutheran Services Florida
-
Fort Myers, FL
- Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibr...
- 4/18/2024 12:00:00 AM
- Lutheran Services Florida
-
Ft Myers, FL
- Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibr...
- 4/10/2024 12:00:00 AM
About Fort Myers, Florida
were up 1.5% from a year ago