Help Desk Support, Sr. jobs in Greenville, MS

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support, Sr. jobs

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Store Support Clerk - Level 1 Help Desk
  • Corporate Office
  • Indianola, MS FULL_TIME
  • This is an internal search position. Applicants outside of the company, will not be considered for this position at this time.

    This position is responsible for working directly with Store Employees and assisting them by phone with questions regarding all store technology, store maintenance, Dashboard Advantage, Fuel, reporting and daily paperwork. This position also is an on-call position and will require the employee to answer calls after normal business hours and to go to stores after hours to repair or replace broken equipment. Other duties and responsibilities could be added as assigned by the Store Support Manager.

     Accept and record in appropriate software all Service Calls.
     Classify Service calls according to specified options
     Execute 1st attempt to solve the Service Call.
     Escalate the Service Call to the appropriate department when 1st Level Support resolution is not possible
     Track the progress of an owned Service Call during the entire lifecycle (from start to end) to ensure it is resolved.
     Escalate to appropriate management when service levels are not met.
     Demonstrate a “Customer Service Starts With Me” attitude to insure operations and store employees are supported at the highest level

    Minimum Position Qualifications
     A strong working knowledge of Microsoft Office Products
     Ability to take initiative and demonstrate ability to work both independently and as part of a cohesive team at store, area and corporate levels
     Strong communications skills including written and verbal
     Able to articulate and speak with a clear voice
     Diplomatic and must have interpersonal skills
     Team Player
     Able to understand and accept that Store Issues affect business and customer service and must be resolved quickly. Without Double Quick Stores and Customers there would not be a Store Support department.
     Superior attention to detail and accuracy
     Aptitude to learn how to replace hardware in a fast paced retail environment

    Desired Education/Job Experience
     Bachelor’s Degree preferred but not required
     Experienced with all Double Quick store technology including Palm POS, MWS Store, Auditor, Hand Held , CAO, Phone Cards, Money Orders and ATM’s
     Proficient in Microsoft Office
     A successful candidate will be self-motivated and will be able to thrive in a fast pace environment
  • 7 Days Ago
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Store Support Clerk - Level 1 Help Desk
  • Double Quick
  • Indianola, MS FULL_TIME
  • This is an internal search position. Applicants outside of the company, will not be considered for this position at this time. This position is responsible for working directly with Store Employees an...
  • 23 Days Ago
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Direct support professional
  • Help at Home
  • Isola, MS FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $200 hiring bonuses for all new Direct Support Professionals! Why should you join Help at Home? Flexible scheduling No experience required Am...
  • 20 Days Ago
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Community Support Specialist
  • Life Help
  • Lexington, MS FULL_TIME
  • Are you looking to be part of a diverse, clinical team devoted to helping people at their most vulnerable? Are you looking to be part of an organization that offers ongoing professional growth and dev...
  • 10 Days Ago
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Community Support Specialist
  • Life Help
  • Greenwood, MS FULL_TIME
  • Are you looking to be part of a diverse, clinical team devoted to helping people at their most vulnerable? Are you looking to be part of an organization that offers ongoing professional growth and dev...
  • 12 Days Ago
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Community Support Specialist
  • Life Help
  • Rolling Fork, MS FULL_TIME
  • Are you looking to be part of a diverse, clinical team devoted to helping people at their most vulnerable? Are you looking to be part of an organization that offers ongoing professional growth and dev...
  • 25 Days Ago
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0 Help Desk Support, Sr. jobs found in Greenville, MS area

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FT Customer Support Representative - Work From Home>
  • Vector
  • Greenville, MS
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Cu...
  • 4/22/2024 12:00:00 AM
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PT Work From Home - CPC Processor I Customer Support>
  • Datavant
  • Greenville, MS
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits / Equipment provided - As a CPC Processor I...
  • 4/22/2024 12:00:00 AM
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Programmer Analyst Specialist
  • Fis
  • Arkansas City, AR
  • Job DescriptionJob Posting DescriptionEvery day, our teams innovate across the world of finance. We collaborate to work ...
  • 4/22/2024 12:00:00 AM
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USA - Sr. Quality Engineer
  • Creative Solutions Services Llc
  • Cleveland, MS
  • $55-$58 per hour Cleveland, MS All On-site Contract Duration: 6 MonthsShare onJob DescriptionJob Title: Supplier Quality...
  • 4/22/2024 12:00:00 AM
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AOR-Wide Communications Engineer
  • Govcio LLC
  • Shaw, SC
  • Overview: GovCIO is currently hiring for an AOR-Wide Communications Engineer. This position will be located in Shaw AFB,...
  • 4/21/2024 12:00:00 AM
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Peer Support Specialist in-CIRCLE - Greenville, MS
  • Canopy
  • Greenville, MS
  • Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provide...
  • 4/20/2024 12:00:00 AM
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Network Manager
  • Govcio LLC
  • Shaw, SC
  • Overview: GovCIO is currently hiring for a Network Manager. This position will be located in Sumter, SC and will be an o...
  • 4/20/2024 12:00:00 AM
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Overnight Support Team Member
  • Whole Foods
  • Indianola, MS
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 4/19/2024 12:00:00 AM
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About Greenville, Mississippi

Greenville is a city in, and the county seat of, Washington County, Mississippi, United States. The population was 34,400 at the 2010 census. It is located in the area of historic cotton plantations and culture known as the Mississippi Delta. Greenville is located on the eastern bank of Lake Ferguson, an oxbow lake left from an old channel of the Mississippi River. One floating casino is located on the lake near the downtown area known as the Trop Casino Greenville, with a second just west of the city near the Greenville Bridge known as Harlow's Casino Resort. Chicago Mill and Lumber Co. oper...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$55,044 to $69,104
Greenville, Mississippi area prices
were up 1.2% from a year ago
View detail

What does a Help Desk Support, Sr. do?

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020