Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description
TruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we serve. By living our Purpose, we are committed to leaving everyone in a more powerful position than when they met us.
How do we do this? By living our Core Values which are our moral compass and absolutely non-negotiable. These core values are:
Tru Fit Athletic Clubs offers a competitive pay and benefit package which includes healthcare coverage for ALL Teammates, full AND part-time, to further live our Purpose! Some of the other benefits available to full-time Teammates working 30 hours per week include dental, vision, short-term disability, long-term disability and life insurance. Tru Fit Athletic Clubs is looking for passionate individuals who want to work in a fun and fast paced gym environment. If you are ready to combine your passion for fitness with your career goals, keep reading!
We are looking for a very upbeat Front Desk Associate to undertake all receptionist and clerical duties at the front desk. You will be the "face" of the company for all visitors or guests and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with minor concerns and provide our members with accurate information. The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities include but are not limited to:
Greet and welcome guests.
Answer questions and address member concerns
Answer incoming calls and redirect them as necessary.
Monitor & Stock Inventory Drinks/Bars
Keep front desk clean and presentable with all necessary material.
We Do the Right Thing! We Are Inspired to Serve! We are Courageous! We Are Personally Responsible! We Have Fun!
Requirements
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