Help Desk Support, Sr. jobs in Harrisburg, PA
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- DevCare Solutions Pvt., Ltd.
-
Harrisburg, PA
CONTRACTOR
-
Overview:
We are seeking a Help Desk Analyst to join our team in. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a great opportunity for someone with strong troubleshooting skills and a passion for customer service. Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Install, configure, and update software applications
- Assist with user account management, including password resets and access permissions
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Provide training and guidance to end-users on basic software functionalityExperience:
- Previous experience in a help desk or technical support role
- Strong knowledge of computer hardware and software troubleshooting
- Familiarity with GPO (Group Policy Objects) administration
- Experience with software deployment tools such as SCCM (System Center Configuration Manager)
- Working knowledge of TCP/IP networking protocols, DNS (Domain Name System), and remote connectivity
- Excellent communication skills, both verbal and written
- Ability to prioritize tasks and work efficiently in a fast-paced environment
- Experience using ticketing systems such as Remedy is a plusWe offer competitive compensation packages, including benefits such as health insurance, retirement plans, paid time off, and opportunities for professional development. If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for this exciting opportunity.
Note: Please do not include any contact information or placeholders for email or phone number in the job description.
Job Type: Contract
Pay: $21.00 - $24.00 per hour
Expected hours: 37.5 per week
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Harrisburg, PA 17104: Relocate before starting work (Required)
Work Location: In person
- 19 Days Ago
- ICST, LLC
-
Harrisburg, PA
FULL_TIME
- Job Details***An initial virtual interview via Teams with video-enabled will be conducted, followed up by a mandatory in-person interview for the position.******This position is located in downtown Ha...
- 23 Days Ago
- ARK Solutions
-
Harrisburg, PA
FULL_TIME
- Help Desk Analyst 2 Fully remote position but training will occur on-site in Harrisburg, PA. Complete Description: This position will provide IT phone and email support for the client dept Help Desk A...
- 15 Days Ago
- Rays TechServ Pvt. Ltd.
-
Harrisburg, PA
CONTRACTOR
- Help Desk Analyst - 1 year of field experience. 2-year associates degree or equivalent technical study. There are two available Tier 1 positions. ***This requisition has an hour-long in-person intervi...
- 16 Days Ago
- American business solutions inc
-
Harrisburg, PA
CONTRACTOR
- Hello This is Sheetal from ABSI, Urgently looking for IT HELP DESK SUPPORT for HARRISBURG PA location POSITION : IT HELP DESK SUPPORT LOCATION : HARRISBURG PA ONSITE INTERVIEW IS ONSITE JOB DESCRIPTIO...
- 16 Days Ago
- Contact Government Services, LLC
-
Williamsport, PA
FULL_TIME
- Senior Help Desk TechnicianEmployment Type: Full Time Department: Help DeskCGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to ...
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0 Help Desk Support, Sr. jobs found in Harrisburg, PA area
- Tccmaterials
-
Harrisburg, PA
- ** TCC Materials** ** Plant Support Specialist** Harrisburg, SD 57032 **Job Summary** Work closely with plant personnel ...
- 4/24/2024 12:00:00 AM
- Pomeroy Technologies, LLC.
-
Camp Hill, PA
- Job Description Job Description Core Function: Work to assist staff to resolve technical issues and provide courteous an...
- 4/23/2024 12:00:00 AM
- Hiring Now!
-
Hershey, PA
- Description: Milton Hershey School (MHS) is a top-notch home and school where 2,000 pre-K through 12th grade students fr...
- 4/23/2024 12:00:00 AM
- Cirrus Tech, Inc
-
Harrisburg, PA
- Job Description Job Description Summary Full-time salaried remote position of IT Support Specialist - This position will...
- 4/22/2024 12:00:00 AM
- Green Key Resources
-
York, PA
- Client Job Description We are looking for a competent Technologist to provide fast and useful technical assistance to ou...
- 4/21/2024 12:00:00 AM
- Abel Personnel
-
Mechanicsburg, PA
- Job Description Job Description Are you passionate about providing exceptional customer service while delving into techn...
- 4/21/2024 12:00:00 AM
- rabbittransit
-
York, PA
- Information Technology Support Specialist Work locations: Both 415 N. Zarfoss Drive, York PA 17404 - AND - 901 N. Camero...
- 4/21/2024 12:00:00 AM
- New Story Schools
-
New Cumberland, PA
- Do you have a passion for education and being a part of a mission-driven organization? Do you want to join a fast-growin...
- 4/20/2024 12:00:00 AM
About Harrisburg, Pennsylvania
were up 1.5% from a year ago