Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
A large private school located in the Aventura, Florida area has openings for qualified Help Desk Level 2 Support Specialist.
We are a nationally recognized college preparatory and community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1300 students in PKT through 12th grade.
As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.
The Help Desk Level 2 Support Specialist role is responsible for providing technical assistance in answering questions and resolving computer hardware / software problems in person, via telephone, or utilizing a remote support tool.
This includes receiving, prioritizing, documenting, and actively resolving end user requests. This role will also work closely with internal and external support teams to quickly identify and bring resolution to critical business needs and incidents.
The IT Help Desk team troubleshoots desktop PCs, laptops, scanners, printers, phones and a variety of commercial and proprietary software in a Windows, VMWare, and Mac OS environment.
Including but not limited to creating, tracking, and closing trouble tickets using the help desk ticketing system. The selected candidate must ensure that all support calls, helpdesk tickets, and related procedures adhere to organizational values and guidelines.
Other duties may be assigned by supervisor or designee.
A successful candidate must have strong problem-solving skills, be able to think creatively and see assignments through, be dedicated and have a customer-centric approach, as well as a desire to learn and grow.
Working knowledge required
Working Knowledge preferred
Preferred Certifications
This onsite full time position includes a comprehensive compensation package with competitive salary, benefits, generous paid time off and holiday schedule, professional development, opportunity for growth, free lunch, and more.
Last updated : 2024-03-07
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