Help Desk Support, Sr. jobs in Idaho Falls, ID

Description

Mountain View Hospital is looking for a Help Desk Analyst to join our team!

JOB SUMMARY:       

Provide support to end users in the application of technology within the enterprise. Includes working in a 24/7 help desk environment, responding to work orders, and maintaining hardware.

Shift schedule would depend on what is currently available (day or night shifts). No splitting shifts between day and night.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

DUTIES AND RESPONSIBILITIES:

1. Receive and process employee IT requests via phone, support ticket, and walk-in.
2. Provide both remote support and physical desk onsite support as required.
3. Using IT ticketing system to document, prioritize, and track requests.
4. Diagnose hardware and software problems.
5. Repair and upgrade PC hardware and software.
6. Install/configure new computers and VoIP phones.
7. Troubleshoot printers, scanners, copiers.
8. Maintain inventory of equipment and supplies.
9. Provide quotes and assists in hardware/software purchasing requests
10. Monitors systems and performance alerts,
11. Escalates ticket to the appropriate team.
12. Research, learn and evaluate new software.
13. Documents and maintains knowledge articles
14. Other duties as required.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Qualifications

Education/Certification: Associates Degree in related field, Industry certifications (i.e. A , Network , Microsoft Cisco).

Experience: 1-2 years in related field. 1-2 years of Health Care Experience. Experience troubleshooting and supporting Microsoft Office Suites. Basic understanding of Active Directory.

Equipment/Technology: Microsoft Technologies (Server/Client), ITIL based support methodologies

Language/Communication: Communication skills using speech and writing. Excellent customer services skills

Mathematical Skills: Basic

Mental Capabilities: Strong problem solving and ability to prioritize and work unsupervised. Can adhere to and follow instructions given to by Team Leads or Manager.

Interpersonal: Ability to interact with all personality types.

Performance: Ability to systematically troubleshoot complex problems.