Help Desk Support, Sr. jobs in Indianapolis, IN

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support
  • Info Origin Inc.
  • Indianapolis, IN CONTRACTOR
    • Non-IT help desk experience Required 3 Years
    • Strong customer service experience Required 2 Years
    • Accuracy in data entry Required
    • Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levels Required
    • Excellent organizational and time management skills Required
    • Ability to deal with confrontational situations Required
    • Excellent oral and written communication skills Required

    Job Type: Contract

    Salary: Up to $20.30 per hour

    Expected hours: 40 per week

    Experience level:

    • 10 years
    • 11 years
    • 7 years
    • 8 years
    • 9 years

    Schedule:

    • 8 hour shift

    Experience:

    • Non-IT help desk: 8 years (Required)
    • customer service: 5 years (Required)
    • data entry: 5 years (Required)
    • organizational and time management: 2 years (Required)

    Ability to Commute:

    • Indianapolis, IN 46201 (Required)

    Ability to Relocate:

    • Indianapolis, IN 46201: Relocate before starting work (Required)

    Work Location: In person

  • 22 Days Ago

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Non- IT Help Desk/ Support/ Data Entry
  • Info Origin Inc.
  • Indianapolis, IN CONTRACTOR
  • Help Desk Coordinator || Contract || Hybrid Only local candidates of Indiana State are required. Rate: $21/hr on w2 OR $24/hr on 1099 Skills Required: Non-IT help desk experience. Strong customer serv...
  • 23 Days Ago

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Direct support professional
  • Help At Home
  • Frankfort, IN FULL_TIME
  • Why should you join Help at Home? Flexible scheduling No experience required Amazing benefits - healthcare, hazard pay, time off Meaningful work with clients who need your help Industry leader with 40...
  • 11 Days Ago

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Direct Support Professional
  • Help at Home
  • Lafayette, IN FULL_TIME
  • We are sorry. The job offer you are looking for is no longer available. Help at Home is hiring caregivers in your community TODAY! Now offering weekly pay! Starting pay up to $15 an hour! Start your c...
  • 11 Days Ago

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Direct support professional
  • Help At Home
  • Crawfordsville, IN FULL_TIME
  • Why should you join Help at Home? Flexible scheduling No experience required Amazing benefits - healthcare, hazard pay, time off Meaningful work with clients who need your help Industry leader with 40...
  • 11 Days Ago

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Help desk
  • Magicforce
  • Indianapolis, IN FULL_TIME
  • The topresponsibilities will include application processing customerservice interaction and case management. The ideal candidate willbe able to quickly learn how to process applications whilefollowing...
  • 21 Days Ago

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0 Help Desk Support, Sr. jobs found in Indianapolis, IN area

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REMOTE Help Desk Support Specialist
  • Mhmcpa
  • Indianapolis, IN
  • Location: Location: REMOTE Help Desk Support Specialist in Indianapolis at CBIZ **Location:** **Job Description** With o...
  • 3/16/2024 12:00:00 AM

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HCM Systems Analyst
  • Arthur Lawrence
  • Carmel, IN
  • Arthur Lawrence is urgently looking for an HCM Systems Analyst for a client in Carmel, IN. Kindly review the job require...
  • 3/16/2024 12:00:00 AM

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Lab Support Technician
  • Quest Diagnostics Incorporated
  • Indianapolis, IN
  • Category Laboratory Location Indianapolis, Indiana Job function Operations Job family Laboratory Operations Shift Night ...
  • 3/15/2024 12:00:00 AM

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REMOTE - Application System Analyst Programmer
  • Careerbuilder
  • Indianapolis, IN
  • REMOTE - Local to Indiana only Job Description: Resource will be responsible for the activities of an Applications Syste...
  • 3/15/2024 12:00:00 AM

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IT Remote Desktop Support Technician
  • Diverse Lynx
  • Indianapolis, IN
  • IT Remote Desktop Support Technician Indianapolis IN Contract Position JD: Top 3 Qualifications: 1. Microsoft Windows Op...
  • 3/15/2024 12:00:00 AM

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Information Technology (IT) Help Desk Specialist
  • Careerbuilder-US
  • Indianapolis, IN
  • We are seeking a highly motivated and experienced Tier 1 IT Technician to join our growing IT support team. In this role...
  • 3/14/2024 12:00:00 AM

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Tier 1 Tech Support
  • Sonicu
  • Greenfield, IN
  • Job Description Job Description Sonicu, a fast-growing wireless sensor and cloud-based computing company headquartered i...
  • 3/14/2024 12:00:00 AM

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Remote Data Center Systems Analyst
  • Amentum
  • Indianapolis, IN
  • Amentum is seeking a fully **Remote Data Center Systems Analyst** who will provide thoughtful, forward leaning, and effi...
  • 3/14/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$60,060 to $75,403
Indianapolis, Indiana area prices
were up 1.3% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020