Help Desk Support, Sr. jobs in Jackson, MS
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- ConsultNet
-
Jackson, MS
FULL_TIME
-
Help Desk Support Technician
6 month Contract (Potential extension)
Jackson, MS
Pay range $20-25 per hour (Full time hours)
Job Description:The Help Desk Support Technician will focus on providing all levels of support to customer base, both remotely and onsite
In this role you will be the initial point of contact with end users requesting IT Support
Must have experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration as well as experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications
Must be good at organizing, prioritizing, and planning
Must be able to update and maintain Help Desk records in accordance with established support procedures.
Required Skills:- 3 years' experience working in help desk environment
- 3 year's experience in desktop\laptop repair, troubleshooting, and software installation
- 3 year's experience in Hardware Implementation and Deployment
- 3 years experience in Active Directory Management
- Experienced with providing support for O365 Applications
- Experience providing remote assistance using various platforms
- Excellent understanding of coding methods and best practices
- Bachelor's degree in Computer Science, Information Systems or related field
- Must have A Certification
- MAC OS Experience
- Experience training help desk agents
- Experience with ticketing systems/software
Be a part of the ConsultNet difference
As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America
Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities
We understand communication is key to finding the right job that matches your skills and career goals
For us, it's not just the work that we do; it's how we do the work
Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com
About the Company:
ConsultNet
- 1 Month Ago
- Zenith Services
-
Jackson, MS
FULL_TIME
- Job Description: The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to in...
- 1 Month Ago
- Skywalk Global
-
Jackson, MS
FULL_TIME
- Build Technology with Skywalk Global If you are technology savvy, self-motivated and have the passion for making a difference, you can be part of our team! Collaborate with clients and associates acro...
- 1 Month Ago
- Capleo Global LLC
-
Jackson, MS
FULL_TIME
- Job Title: Help Desk Support Technician Location: Jackson, MS (onsite) Duration: 12 Months Contract (With Extension) JOB DESCRIPTION Selected candidate’s role will focus on providing all levels of sup...
- 1 Month Ago
- SR International Inc.
-
Jackson, MS
FULL_TIME
- Job DetailsThis is an in-person/on-site position at the MDE that may require travel to school districts across the state. Technical resolution remotely via the MDE office is preferred. State of MS - N...
- Just Posted
- Help at Home
-
Lake, MS
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY! Start your career with the nation’s leading provider of in-home support to seniors and become a hero for someone in your community. Why shoul...
- 17 Days Ago
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0 Help Desk Support, Sr. jobs found in Jackson, MS area
- RICEFW Technologies Inc
-
Jackson, MS
- PROJECT NAME District Network and Technical Support PROJECT DETAILS The State of Mississippi Department of Education (MD...
- 4/19/2024 12:00:00 AM
- ConsultNet Technology Services and Solutions
-
Jackson, MS
- Network and Technical Support Engineer Jackson, MS (100% onsite) 2+ year contract $30-38/hr. JOB DESCRIPTION The State o...
- 4/19/2024 12:00:00 AM
- American Express Global Business Travel
-
Jackson, MS
- Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an i...
- 4/19/2024 12:00:00 AM
- Highmark Health
-
Jackson, MS
- Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: This role processes payor contracts for single ca...
- 4/19/2024 12:00:00 AM
- CHS Inc.
-
Jackson, MS
- CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that prov...
- 4/18/2024 12:00:00 AM
- Elegant Enterprise-Wide Solutions, Inc.
-
Jackson, MS
- REQUIRED SKILLS/EXPERIENCE # YEARS Microsoft Active Directory 2012 R2 (or higher) experience 2 years Microsoft Exchange ...
- 4/17/2024 12:00:00 AM
- Techmate
-
Jackson, MS
- Job Description Job Description We are seeking an IT Support Technician to join our team! You will assist end users by r...
- 4/16/2024 12:00:00 AM
- ConsultNet
-
Jackson, MS
- Network and Technical Support Engineer Jackson, MS (100% onsite) 2+ year contract $30-38/hr. JOB DESCRIPTION The State o...
- 4/16/2024 12:00:00 AM
About Jackson, Mississippi
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