Help Desk Support, Sr. jobs in Jamestown, NY
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- IT Solution Services
-
Warren, PA
PART_TIME,FULL_TIME
-
ITSS Services provides the best technological solutions to businesses and consumers all over the world. From computer/laptop repair and installation, network installation, server management, VOIP Solutions, and basic troubleshooting.
We are currently looking for an entry level, Help Desk Technician who would like to expand their experience in IT. Job description includes basic analyzing, troubleshooting, and evaluating common tech issues for customers. No experience necessary! Join our team today!
Qualifications and Skills:
- 0 years experience working with computers, laptops and networks.
- Patient, reliable, and willing to learn
- Flexible schedule - Mostly work from home, with some on-location responsibilities.
Benefits:
- Bonuses
- Paid time
- Holiday Time
- Personal Time
- Vacation Time
- Insurance: Medical and Dental
- Prescription Drug Plan
- Life Insurance
- Employee Appreciation
- Internal Appreciation Events
- Professional development
- Tuition Program
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Experience level:
- No experience needed
People with a criminal record are encouraged to apply
License/Certification:
- IT Certification (Preferred)
Work Location: In person
- 21 Days Ago
- London Approach
-
Mills, PA
FULL_TIME
- Help Desk Supervisor Hybrid - Glenn Mills, PA Direct Hire - $75,000 No sponsorship available - US Citizens or non-sponsorship status only London Approach is seeking an experienced and highly skilled H...
- 28 Days Ago
- Help at Home
-
Warren, PA
FULL_TIME
- Help at Home is hiring a Care Supervisor (Customer Service Representative)! Help at Home is the nation’s leading provider of high-quality care and support solutions. Our goal is to enable the highest ...
- Just Posted
- Help at Home
-
Tidioute, PA
FULL_TIME,PART_TIME
- Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our teamStart your career with the nation's leading provider of in-home support to seniors and become ...
- 24 Days Ago
- Help at Home
-
Marienville, PA
FULL_TIME,PART_TIME
- Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our teamStart your career with the nation's leading provider of in-home support to seniors and become ...
- 27 Days Ago
- Help at Home
-
Eldred, PA
FULL_TIME
- Help at Home is hiring TODAY in your community and we are offering a $1,000 sign on bonus to join our team! Start your career with the nation’s leading provider of in-home support to seniors and becom...
- 28 Days Ago
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- Jamestown, NY
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0 Help Desk Support, Sr. jobs found in Jamestown, NY area
- Whole Foods
-
Warren, PA
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/24/2024 12:00:00 AM
- Manpower
-
Dunkirk, NY
- Warehouse Support – $17.60 per hour Our client in Dunkirk, NY is looking for hardworking, motivated talent to join their...
- 4/23/2024 12:00:00 AM
- Beacon Light Behavioral Health System
-
Bradford, PA
- Beacon Light Behavioral Health System is looking for a Education Support Technician who is responsible for the supervisi...
- 4/23/2024 12:00:00 AM
- Beacon Light Behavioral Health System
-
Youngsville, PA
- **$2500 COMMITMENT BONUS AVAILABLE!** Our organization strongly believes that every individual deserves the opportunity ...
- 4/23/2024 12:00:00 AM
- Genie Energy
-
Jamestown, NY
- Genie Retail Energy's Customer Service Department is the heart of our company. By coming to work in our department, you ...
- 4/23/2024 12:00:00 AM
- Manpower
-
Lakewood, NY
- Our client, a leading Deisel Engine Manufacturer is seeking a Machine Repair Support to join their team. As a Machine Re...
- 4/22/2024 12:00:00 AM
- Girl Scouts of Western New York, Inc.
-
Jamestown, NY
- **Community Support Specialist- Jamestown, NY** * **Job Tracking ID**: 512705-769706 * **Job Location**: Jamestown, NY *...
- 4/21/2024 12:00:00 AM
- Erie Insurance
-
Erie, PA
- Division or Field Office: Customer Service Division Department of Position: Zone Operations Dept Work from: Erie, PA Kno...
- 4/21/2024 12:00:00 AM
About Jamestown, New York
were up 1.5% from a year ago