Help Desk Support, Sr. jobs in Kennewick, WA

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Peak Networks
  • Kennewick, WA FULL_TIME
  • Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks. 

    Responsibilities

    • Manage Help Desk tickets in a timely manner
    • Respond to customer issues via phone, email and computer chat
    • Provide customer assistance
    • Document customer interactions
    • Run diagnostics to resolve customer reported issues
    • Escalate issues to the next Tier with next level of difficulty
    • Install, make changes and repair computer hardware and software
    • Follow-up with customers to ensure issues are resolved

    Qualifications

    • Microsoft Certified Systems Engineer designation, preferred
    • 2 years of experience working in a help desk environment
    • Flexibility to work a variety of shifts with minimal notice
    • Available to work regular overtime
    • Proficiency with a Windows, Mac, iOS, and Android
    • Excellent oral communication skills
    • Detail oriented in order to keep detailed notes on tickets
    • Highly organized to keep Help desk tickets order
    • Ability to diagnose and resolve basic computer technical issues
  • 5 Days Ago

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Administrative Assistant/IT Help Desk
  • Heritage University
  • Kennewick, WA FULL_TIME
  • JOB DESCRIPTION TITLE: Administrative Assistant/IT Help Desk COLLEGE: Information Technology REPORTS TO: Director of Information Technology FLSA: Non-Exempt SALARY $37,000 - $39,200 POSITION SUMMARY: ...
  • 15 Days Ago

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Help Desk Tier 1.0 - Pendleton, OR with Security Clearance - Now Hiring
  • Cayuse Technologies
  • Pendleton, OR FULL_TIME
  • * 20-Feb-2023 to 22-Mar-2023 (HST) * Cayuse Government Services * Pendleton, OR, USA * Full Time Cayuse Government Services (CGS) is committed to excellence by providing innovative and flexible soluti...
  • 2 Days Ago

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CAREER CENTER COORDINATOR
  • Grant Union JR/SR High School
  • Canyon, OR FULL_TIME
  • CAREER CENTER COORDINATOR GRANT UNION JR/SR HIGH SCHOOL GRANT SCHOOL DISTRICT NO. 3, JOHN DAY, OREGON, IS SEEKING APPLICANTS FOR THE FULL TIME, LICENSED POSITION OF CAREER CENTER COORDINATOR AT GRANT ...
  • 18 Days Ago

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ADVANCED MATH TEACHER
  • Grant Union JR/SR High School
  • Canyon, OR FULL_TIME
  • GRANT SCHOOL DISTRICT NO. 3, JOHN DAY, OREGON, IS SEEKING APPLICANTS FOR THE FULL-TIME LICENSED POSITION OF ADVANCED MATH TEACHER AT GRANT UNION JR/SR HIGH SCHOOL. QUALIFICATIONS: •Oregon Teaching Cer...
  • 23 Days Ago

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SOCIAL STUDIES TEACHER
  • Grant Union JR/SR High School
  • Canyon, OR FULL_TIME
  • GRANT SCHOOL DISTRICT NO. 3, JOHN DAY, OREGON, IS SEEKING APPLICANTS FOR THE FULL-TIME TEACHING POSITION OF SOCIAL STUDIES AT GRANT UNION JR/SR HIGH SCHOOL. QUALIFICATIONS: •Oregon Teaching Certificat...
  • 23 Days Ago

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0 Help Desk Support, Sr. jobs found in Kennewick, WA area

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Application Systems Analyst III/II/I
  • Energy Northwest
  • Richland, WA
  • It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Rehabilitation - $2,317 per week
  • Healthcare Support
  • Pasco, WA
  • Healthcare Support is seeking a travel nurse RN Rehabilitation for a travel nursing job in Pasco, Washington. Job Descri...
  • 3/28/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Kennewick, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Pasco, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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PT Support Desk Agent - Work From Home>
  • ExecOnline
  • Kennewick, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour / 10-20 hours per week / 401k / PTO / Medical, denta...
  • 3/26/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • Kennewick, WA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

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Senior Pipe Support Engineer (DOE Project)
  • Johnson Service Group
  • Richland, WA
  • Johnson Service Group (JSG) is recruiting for a, Senior Pipe Support Engineer, for a 12-month contract assignment suppor...
  • 3/25/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Modern Health
  • Kennewick, WA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision, Disability & Life Insurance ...
  • 3/24/2024 12:00:00 AM

Kennewick (/ˈkɛnəwɪk/) is a city in Benton County in the southeastern part of the State of Washington, along the southwest bank of the Columbia River, just southeast of the confluence of the Columbia and Yakima rivers and across from the confluence of the Columbia and the Snake River. It is the most populous of the three cities collectively referred to as the Tri-Cities (the others being Pasco across the Columbia and Richland across the Yakima). The population was 73,917 at the 2010 census. July 1, 2017 estimates from the Census Bureau put the city's population at 81,607. The nearest commercia...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$65,450 to $82,170
Kennewick, Washington area prices
were up 2.9% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020