Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Are you a tech-savvy problem solver looking to kickstart your career in IT support? EliteForm is seeking a motivated IT Help Desk Technician to join our dynamic team. In this role, you will be responsible for providing technical assistance and support to our internal users, ensuring smooth operation of computer systems and networks.
Responsibilities:
Qualifications:
Pay Range: $40,000 to $50,000 per year
Job Type: Full Time
If you are passionate about technology and eager to learn, we want to hear from you! Apply now to join our team at EliteForm.
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