Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Ready to launch your career? Be part of the next generation of access to space at one of the World’s Premier Gateways to Space! RGNext employees open portals to space by providing operation and sustainment of mission-critical systems that launch and track Department of Defense, civil, commercial, and international space launch rockets! We also provide U.S. defense and space awareness through ballistic missile testing, guided weapon and aeronautical tests and experiments to defend the United States to ensure our nation’s safety.
As an RGNext employee, you will join a team of smart, creative, and highly motivated employees who take pride in their work and in the mission and who enjoy developing, sustaining and delivering world class solutions! If you are seeking to work in a dynamic environment and want to be part of the World’s Premier Gateway to Space, this may be the opportunity you’ve been looking for!
Our Information Technology Team is responsible for computer services and Enterprise Help Desk in support of unmanned rocket launches from the Eastern Range (Cape Canaveral Space Force Station, FL) and the Western Range (Vandenberg Space Force Base, CA).
This position is located at Vandenberg Space Force Base, CA.
This position is not eligible for remote work. Tasks for this position must be performed on-site.
Essential Functions
Required Skills
Required Experience
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RGNext offers our team of experienced, professional employees an environment of challenging, stimulating and personally and professionally rewarding career opportunities and growth. Employees enjoy a robust benefit package on day one, which includes medical, dental, vision, disability and life insurances, generous Paid Time Off and holiday pay, a retirement savings plan with a company match and vesting on day one! Other benefits include flexible scheduling, access to on-base fitness centers and recreational facilities and more! We are committed to providing employees a quality work/life balance while embracing a community of diverse and strategic backgrounds in a productive, evolving environment.
This position's pay rate is subject to the current wage determination under the Service Contract Act (SCA). The hourly rate for this position starts at $23.00; however, RGNext considers several factors when extending an offer for employment, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training and preferred skills and knowledge.
Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate.
RGNext is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status or any other protected class.
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