Help Desk Support, Sr. jobs in Lorain, OH

Tired of being stuck at home? Looking for work in IT? Pomeroy is assisting a client in Lorain County, approximately 17 miles West of Cleveland identify a Help Desk Support Tech for a longt term ONSITE contract. The Help Desk Suppport Tech will be responsible for providing technical support to client’s employees. As a Help Desk Support Tech, you will be responsible for providing technical support and assistance to end-users. Your primary goal will be to ensure that all technical issues are resolved promptly and efficiently. Opportunity is onsite, M-F, 8-5pm.

DAY to DAY Responsibilities:

- Resolve incoming end user calls

- Focus on the delivery of excellent customer service.

- Consistently utilize troubleshooting skills and tools for maximum efficiency and effectiveness.

- Assess initial impact on incident record; sets record priority level as well as escalates in a timely manner.

- Promptly notify Incident Team of priority issues after collecting required information for escalation to Level 2 support

- Follow Incident Record Documentation Standards utilizing company ticketing system (ServiceNow)

- Have positive attitude

QUALIFICATIONS:

• 1 years’ experience in Help Desk
• Active Directory: creating new accounts & password reset experience (Must have)
• O365, Win 10
• VPN
• PC/Laptop remote support
• Ticketing system experience (ServiceNow-preferred)
• Strong communication skills
• Effective listening skills

$21-23 an hour, rate is commensurate of experience.

~ All candidates must be able to pass a 10-panel drug test and nationwide criminal background check~

Job Types: Full-time, Contract

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift

Work Location: In person