Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ
Summary Statement
Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental healthcare. We offer innovative and evidence-based services that enhance the health and well-being of individuals and families. We partner with local and state-wide organizations to achieve our mission and together build stronger communities and greater awareness for whole health and wellness.
Working as an integral member of the Information Technology (IT) Department, the IT Support Specialist is primarily responsible for user support, evaluating and responding to staff requests, and escalating these requests to more senior members of the IT team. All duties and responsibilities identified or assigned by supervisor are performed in accordance with CLM & ITS departmental policies and procedures. This is a full time, 40 hour per week position.
Major Functional Areas and Description of Duties
Qualifications and Skills
Physical Demands and Working Conditions
Physical demands of the position include sitting and/or looking at monitors for prolonged periods of time, walking, bending, and crouching, being flexible to access confined areas, lifting and carrying equipment/hardware up to 30 lbs. Work is typically office/facility based with occasional remote work. Reliable internet required for remote work.
Benefits
At Center for Life Management we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:
Center for Life Management is an equal opportunity employer.
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