Help Desk Support, Sr. jobs in Miami, FL

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Level 2 Support Specialist
  • Scheck Hillel Community School
  • North Miami, FL FULL_TIME
  • A large private school located in the Aventura, Florida area has openings for qualified Help Desk Level 2 Support Specialist.

    We are a nationally recognized college preparatory and community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child. 

    The Help Desk Level 2 Support Specialist role is responsible for providing technical assistance in answering questions and resolving computer hardware/software problems in person, via telephone, or utilizing a remote support tool. This includes receiving, prioritizing, documenting, and actively resolving end user requests.  This role will also work closely with internal and external support teams to quickly identify and bring resolution to critical business needs and incidents.

    The IT Help Desk team troubleshoots desktop PCs, laptops, scanners, printers, phones and a variety of commercial and proprietary software in a Windows, VMWare, and Mac OS environment. Including but not limited to creating, tracking, and closing trouble tickets using the help desk ticketing system. The selected candidate must ensure that all support calls, helpdesk tickets, and related procedures adhere to organizational values and guidelines. Other duties may be assigned by supervisor or designee.

    A successful candidate must have strong problem-solving skills, be able to think creatively and see assignments through, be dedicated and have a customer-centric approach, as well as a desire to learn and grow.


    Working knowledge required

    • Windows 10
    • Windows Server 2016 or newer
    • Active Directory
    • Office365
    • Excel
    • Networking and TCP/IP
    • Mac OSX Catalina and newer
    • Printers
    • SmartBoards
    • Chromebooks
    • Mosyle or other MDM

    Working Knowledge preferred

    • Linux
    • VMware
    • Python
    • PowerShell

    Preferred Certifications

    • Google IT Support Certification
    • Apple Certified Support Professional
    • Network
    • Security

    This onsite full time position includes a comprehensive compensation package with competitive salary, benefits, generous paid time off and holiday schedule, professional development, opportunity for growth, free lunch, and more. Visit our website at www.ehillel.org for more information about us.  Scheck Hillel is an equal opportunity employer.

  • 1 Month Ago

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Help Desk Specialist *Contingent
  • AXSEUM Inc
  • Doral, FL FULL_TIME
  • **This position is contingent upon award**aXseum seeks a Help Desk Specialist for an upcoming contingent project in Doral, FL. Requirements: • Hands-on experience with databases, and user account mana...
  • 1 Day Ago

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Help Desk Specialist
  • DASI LLC
  • Doral, FL OTHER
  • Job Details Job Location: Corporate Headquarters Miami - Doral, FL Salary Range: Undisclosed Description For nearly 30 years, DASI has been in the business of providing comprehensive aircraft inventor...
  • 7 Days Ago

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Help Desk Specialist
  • Best Doctors Insurance Services, LLC
  • Miami, FL FULL_TIME
  • POSITION PURPOSE: Service Desk Specialists provide day-to-day support regarding a variety of issues to our internal clients. Expected duties will include supporting our in-house developed applications...
  • 10 Days Ago

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Help Desk Technician
  • Real Time Technologies, LLC
  • Miami, FL FULL_TIME
  • Get to Know Us BetterRT² offers the most flexible cutting-edge Retail Management Solutions that encompass sales,inventory management, frontline employee management and engagement, payments, businessin...
  • 17 Days Ago

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IT Help Desk (Junior)
  • All Florida Paper LLC
  • Medley, FL FULL_TIME
  • Description About All Florida PaperAll Florida Paper is a leading privately-held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market s...
  • 1 Month Ago

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0 Help Desk Support, Sr. jobs found in Miami, FL area

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Tech Support Engineer
  • Atlas Search
  • Miami, FL
  • I'm currently working with a leading Electronic Market Maker, specializing in high-frequency trading and market liquidit...
  • 3/28/2024 12:00:00 AM

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Tech Support Specialist
  • ZZ2
  • Pompano Beach, FL
  • Job Description Job Description We are seeking a Tech Support Specialist to join our team! You will resolve smartphone a...
  • 3/27/2024 12:00:00 AM

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IT SALES & TECH SUPPORT
  • CRU LLC
  • Pembroke Pines, FL
  • Job Description Job Description IT TECH SUPPORT CRU LLC Pembroke Pines, FL, USA Benefits Offered 401K & IRA Employment T...
  • 3/26/2024 12:00:00 AM

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Tech Support Engineer
  • Atlas Search
  • Miami, FL
  • I'm currently working with a leading Electronic Market Maker, specializing in high-frequency trading and market liquidit...
  • 3/25/2024 12:00:00 AM

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Help Desk Specialist II
  • Jazwares
  • Fort Lauderdale, FL
  • At Jazwares, we believe an innovative idea can come from anywhere, and anyone. We work collaboratively to achieve our go...
  • 3/25/2024 12:00:00 AM

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Computer Help Desk Support
  • Recruiter
  • Miami, FL
  • Job Description Job Description COMPUTER HELP DESK Our company is looking for a Computer Help Desk Representative to ass...
  • 3/25/2024 12:00:00 AM

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IT Tech support
  • Keiki Enterprises LLC
  • Key Biscayne, FL
  • Job Description Job Description Digital Signage Service info@dsignage.net Job Description The IT support technician prov...
  • 3/25/2024 12:00:00 AM

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IT Support Technician
  • Ite Tech
  • Medley, FL
  • Job Description Job Description The IT Support Technician is responsible for day-to-day operational maintenance, support...
  • 3/25/2024 12:00:00 AM

Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$59,906 to $75,210
Miami, Florida area prices
were up 2.9% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020