Help Desk Support, Sr. jobs in Minneapolis, MN

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help desk support
  • TEKsystems
  • Inver Grove Heights, MN FULL_TIME
  • Description : Summary :

    Summary :

    There is an exciting opportunity in our Information Technology group. We are looking for a Representative to deliver technical support to on-line portal customers and employees.

    You will follow defined procedures and practices to correct issues, provide guidance, and determine appropriate action when required.

    You must have excellent communication skills, both verbal and written, and be detail oriented.

    This position is M-F, 9am-6pm with a rotating 2-3hr Sunday Shift some Holidays, has the potential to be remote / hybrid after 3 months.

    Responsibilities

    • Provide technical support focused on the use and adaption of on-line portals service. This includes technologies involving desktop, laptop, handheld devices, and network services.
    • Coordinate, diagnose and troubleshoot incoming support calls.
    • Process incoming registrations
    • Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users.
    • Document, implement, and adhere to standard operating procedures and customer service guidelines.
    • Capture, monitor, communicate, and resolve events that impact the user environment.
    • Manage multiple assignments of moderate to complex scope.
    • Ensure operational excellence through active participation in day-to-day Service Center activities. This includes the facilitation of KPI's, event management, escalation processes, ticket, and phone queue monitoring.
    • Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
    • Perform other responsibilities as needed or assigned.

    Skills :

    Help desk support, Customer service, Windows 10, Service desk

    Top Skills Details :

    Help desk support,Customer service,Windows 10,Service desk

    Additional Skills & Qualifications :

    Minimum Qualifications (required)

    • High School Diploma (or equivalent)
    • 3 years of experience in Customer Service and IT Support to include :

    o Knowledge of ITSM best practices and service delivery standards

    Additional Qualifications (desired)

    • Associates degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or in a related field.
    • Familiar with Microsoft Office Suite
    • Ability to meet deadlines and manage events to resolution
    • Demonstrated ability to collaborate and work with multiple teams.
    • Customer service-related skills including brand management

    Experience Level : Entry Level

    Entry Level

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-02

  • 14 Days Ago

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Help desk support
  • Randstad
  • Inver Grove Heights, MN FULL_TIME
  • junior help desk support level i. inver grove heights , minnesota posted february 8, 2024 job details summary $19 - $23 per hour temp to perm bachelor degree category computer and mathematical occupat...
  • 15 Days Ago

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IT Help Desk Support Technician
  • New Perspective
  • Minnetonka, MN FULL_TIME
  • Why New Perspective Senior Living? A career with a purpose starts here! This is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today with a goal of reach...
  • 4 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Hanover)
  • Axiom Technologies
  • Hanover, MN FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com. We are loo...
  • 2 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Dayton)
  • Axiom Technologies
  • Dayton, MN FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com. We are loo...
  • 3 Days Ago

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Help Desk Technician I
  • IDEMIA
  • Prairie, MN FULL_TIME
  • OverviewIDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We a...
  • 9 Days Ago

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0 Help Desk Support, Sr. jobs found in Minneapolis, MN area

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Help Desk Specialist
  • Arthur Lawrence
  • Lakeville, MN
  • Arthur Lawrence is urgently looking for Help Desk Specialist for our client in Lakeville, MN. Kindly review the job requ...
  • 3/18/2024 12:00:00 AM

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Support Technician
  • Mid American Signal, Inc.
  • Buffalo, MN
  • Job Description Job Description Mid American Signal is an established Support Technician in the Midwest United States, s...
  • 3/18/2024 12:00:00 AM

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Business Systems Analyst
  • Creative Financial Staffing
  • Minneapolis, MN
  • Business Systems Analyst Hybrid | No sponsorship | Direct Hire Overview: Participate in and support transition from On P...
  • 3/17/2024 12:00:00 AM

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Business Systems Analyst
  • Creative Financial Staffing
  • Minneapolis, MN
  • Business Systems Analyst Hybrid | No sponsorship | Direct Hire Overview: Maintain system configurations and settings in ...
  • 3/17/2024 12:00:00 AM

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IT Support Technician - Minneapolis, MN
  • Desert IT Solutions
  • Minneapolis, MN
  • Job Description Job Description Reports to: IT Support Manager Pay Rate: 40,000 – 50,000 Annually Duties and Responsibil...
  • 3/17/2024 12:00:00 AM

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IT - Business Systems Analyst Lv3
  • Russell Tobin
  • Wayzata, MN
  • Job Description Job Description Business Systems Analyst - SuccessFactors 3+ months contract with possibility of extensi...
  • 3/17/2024 12:00:00 AM

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IT - Business Systems Analyst Lv3
  • Russell Tobin & Associates
  • Wayzata, MN
  • What are we looking for in our IT - Business Systems Analyst Lv3? Business Systems Analyst - SuccessFactors 3+ months co...
  • 3/16/2024 12:00:00 AM

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Expert Systems Analyst - Remote
  • Altera Digital Health Inc. United States
  • Minneapolis, MN
  • Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers ...
  • 3/14/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$65,764 to $82,564
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020