Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description : Summary :
Summary :
There is an exciting opportunity in our Information Technology group. We are looking for a Representative to deliver technical support to on-line portal customers and employees.
You will follow defined procedures and practices to correct issues, provide guidance, and determine appropriate action when required.
You must have excellent communication skills, both verbal and written, and be detail oriented.
This position is M-F, 9am-6pm with a rotating 2-3hr Sunday Shift some Holidays, has the potential to be remote / hybrid after 3 months.
Responsibilities
Skills :
Help desk support, Customer service, Windows 10, Service desk
Top Skills Details :
Help desk support,Customer service,Windows 10,Service desk
Additional Skills & Qualifications :
Minimum Qualifications (required)
o Knowledge of ITSM best practices and service delivery standards
Additional Qualifications (desired)
Experience Level : Entry Level
Entry Level
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-03-02
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