Help Desk Support, Sr. jobs in Mobile, AL

1.           Previous media experience
2.           Experience working remotely.
3.           Not primarily IT or Help Desk Experience
4.           Able to work 0600am to 0200am EST (0400am - 1200am MST)
5.           Works well in a hands-on team environment. This is not a solo job.

Entry Level
All commercial content and distro from the US, network restrictions
Approve adds
Some computer exp. don’t have to be a computer genius
Fully remote, never ask to go into office
Some production background is preferred
Comfort level from computers, distro content for various servers
Troubleshooting
Media is not needed

• Description:

  Responsible for providing the first-line of telephone technical support of hardware and software systems.
  • Answers basic questions about installation, operation, configuration, customization, and usage
  • Applies basic troubleshooting to identify problems, investigate causes and recommend solutions to correct common failures and provide follow-up.
  • Escalates complex problems.
  • Performs root cause analysis and develops checklists for typical problems.
  • Recommends procedures and controls for problem prevention.
  • Enters information into call tracking database.
  • Works in a team setting, sharing information and assisting others with calls.
  • Experience in a telephone technical support position, giving support to end-users
  • Considerable familiarity with MS Office Suite and the Windows environment in general
  • May require a Batchelor's degree in a related area
  • Excellent oral and written communication skills and phone manner
  • Stress resistant, experience in dealing with a novice and /or low-skilled customer base and able to impart knowledge at various levels
  • Aptitude for quick learning of technical and procedural topics; a self motivating and self-learning work approach
  • Ability to work on multiple, dissimilar activities simultaneously; an analytical mind and excellent team player
  
  Experience: 4-6 years