Help Desk Support, Sr. jobs in Monroe, LA
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Technologix
-
Ruston, LA
PART_TIME
-
Quarterly Part-Time in Ruston, LA - Entry Level
Open to current Louisiana Tech University students
Reports to Strategic Initiatives Manager
Summary
We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.
Your goals will be to build value for clients that will help protect the company’s character and business.
IT Help Desk – Part-Time Technician Responsibilities
- Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
- Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
- Complete remote troubleshooting through diagnostic techniques and pertinent questions
- Discover the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unsolved issues to the next level of support personnel
- Provide detailed information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on / escalate any client feedback or suggestions to the appropriate internal team
- Identify and suggest possible improvements to procedures
IT Help Desk – Part-Time Technician Requirements
- Actively pursuing a degree in Cyber Engineering, CIS, or related field
- Some experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and solve basic technical issues
- Proficiency in English
- Excellent verbal and written communication skills
- Customer-oriented and cool-tempered
- Must be eligible to work in the US without sponsorship
- 19 Days Ago
- HealthCare Support
-
Crossett, AR
FULL_TIME
- Healthcare Support is seeking a travel Home Health Physical Therapist for a travel job in Crossett, Arkansas. Job Description & Requirements Specialty: Physical Therapist Discipline: Therapy Start Dat...
- 19 Days Ago
- Uhaul International
-
Bastrop, LA
PART_TIME,FULL_TIME
- U-Haul is currently looking for Moving Help® Service Providers in your area to help assist our customers with loading, unloading, packing, unpacking and their overall moving needs. Join our marketplac...
- 21 Days Ago
- Healthcare Support Staffing, Inc
-
Crossett, AR
OTHER
- Home Health Physical Therapist HealthCare Support is actively seeking a Home Health Physical Therapist for a 13-week contract located in Crossett, Arkansas. Looking for a Home Health Physical Therapis...
- 4 Days Ago
- Octapharma Plasma, Inc.
-
Monroe, LA
FULL_TIME
- Requisition Number20-1475Post Date3/20/2020TitleTraining Coordinator - Sr. PhlebotomistCityMonroeStateLAPosition Typefull-timeDescription Want to Expandyour career-development potential,your ability t...
- 17 Days Ago
- Impact Solutions Inc
-
El Dorado, AR
FULL_TIME
- Lead development of standards for all systems including Foxboro DCS, Allen Bradley PLC5 & ControlLogix Processors, InTouch and System Platform. Study processes to identify opportunities to improve thr...
- 19 Days Ago
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0 Help Desk Support, Sr. jobs found in Monroe, LA area
- SchoolInfoApp
-
Monroe, LA
- **SchoolInfoApp Customer Support Representative II** (App Store Associate) SchoolInfoApp is looking for a tech-savvy and...
- 4/16/2024 12:00:00 AM
- Whole Foods
-
Monroe, LA
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/14/2024 12:00:00 AM
- Whole Foods
-
West Monroe, LA
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/14/2024 12:00:00 AM
- Whole Foods
-
Rayville, LA
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/14/2024 12:00:00 AM
- Whole Foods
-
Bastrop, LA
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/14/2024 12:00:00 AM
- Whole Foods
-
Ruston, LA
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/14/2024 12:00:00 AM
- ARAMARK Refreshment Services, Inc.
-
Monroe, LA
- Job Description The Administrative Support Worker is responsible for assisting management with administrative tasks incl...
- 4/14/2024 12:00:00 AM
- Topstep
-
Monroe, LA
- [Customer Service / Remote] - Anywhere in U.S. / Competitive salary & bonuses / Medical, dental & vision / 401k match / ...
- 4/13/2024 12:00:00 AM
About Monroe, Louisiana
were up 1.2% from a year ago