Help Desk Support, Sr. jobs in New Orleans, LA

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support, Sr. jobs

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Help Desk Support Representative
  • Job Search | YRCI
  • Orleans, LA FULL_TIME

  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.

    Professionals Driven by Excellence | Career Growth & Development | Collaboration & Innovation

    These are the driving forces that make YRCI more than just your next job. Let’s build your career together.

    Job Title
    Help Desk Support Representative
    Location
    New Orleans, LA US (Primary)
    Job Type
    Full-time
    Position Benefits
    As an employee of YRCI working full-time, you are eligible for an attractive benefits package including medical, dental, vision, life, short-term and long-term disability insurance, 401(k) retirement plan with a defined company match, flexible spending accounts, flexible work schedules, tuition and professional development reimbursement programs, 11 paid holidays, paid time off that accrues beginning your first day of work, and a number of supplemental plans. Eligibility begins on YOUR VERY FIRST DAY OF EMPLOYMENT.
    Exemption Type
    Non-Exempt
    Education
    High School Diploma
    Job Description
    • Answer Insurance Help Desk caller in inquiries. 
    • Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays.
    • Execute batch data entry of multiple employee forms into the applicable client system.
    • Record 100% of calls into the incident management system.
    • Assist in the resolution of problems and the identification of potential issues and trends.
    • Ensure complete client satisfaction.
    Job Requirements
    • High School Diploma required.
    • Ability to multitask and effectively plan and organize work.
    • Strong communication skills.
    • Ability to interpret and apply regulatory material.
    • Ability to communicate effectively, both orally and in writing.
    • Keen attention to detail and effective working in a team environment.
    • Experience in a customer-service oriented call center environment is highly desired (but not required).
    We employ people who are driven by excellence, committed to integrity, and inspired by opportunities to achieve positive results.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. YRCI is an E-Verify employer. As a contractor and subcontractor, YRCI shall abide by the requirements of 41 CFR §§ 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. No sponsorship is available for this position.
  • 27 Days Ago
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Y
Help Desk Support Rep, 1
  • YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 1 Month Ago
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J
Help Desk Support Rep, 1
  • Job Search | YRCI
  • Orleans, LA FULL_TIME
  • Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI,...
  • 1 Month Ago
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C
IT Help Desk Technician
  • Cardiovascular Logistics
  • Houma, LA FULL_TIME
  • NATURE OF DUTIES: The primary duties of this position are to provide end-user support to employees of CVL. Travel to other locations is required on a regular basis. Must be available to take calls aft...
  • 3 Days Ago
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IT Help Desk Technician
  • NOLA Public Schools
  • Orleans, LA FULL_TIME
  • NOLA Public Schools VisionThe vision of the NOLA Public Schools is that every student receives a high-quality education that fosters their individual capabilities, while ensuring that they thrive, ach...
  • 1 Month Ago
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IT Help Desk Technician - New Orleans
  • New Orleans - RSDC
  • Orleans, LA FULL_TIME
  • RSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results ...
  • 10 Days Ago
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0 Help Desk Support, Sr. jobs found in New Orleans, LA area

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Electrical Engineer / Tier 2 Tech Support
  • Oracle Lighting
  • Metairie, LA
  • Job Description Job Description Salary: $50,000 annual ORACLE Lighting, SEMA Manufacturer of the Year and the #1 fastest...
  • 4/25/2024 12:00:00 AM
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Level 2 Deskside Support Technician
  • eXcell
  • Covington, LA
  • At eXcell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit fo...
  • 4/25/2024 12:00:00 AM
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Field Support Technician Assoc.
  • LCMC Health
  • New Orleans, LA
  • Your job is more than a job The Field Support Technician Associate, under direct supervision, is responsible for assisti...
  • 4/24/2024 12:00:00 AM
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Computer Desktop Support Technician
  • NETWORK LOGIC
  • Mandeville, LA
  • Job Description Job Description Network Logic is seeking a Professional & experienced Level 2 / Desktop support technici...
  • 4/23/2024 12:00:00 AM
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Systems Analyst
  • LCMC Health
  • New Orleans, LA
  • Your job is more than a job The Systems Analyst performs a variety of technical work associated with analyzing user requ...
  • 4/23/2024 12:00:00 AM
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Office Assistant and Entry-Level Tech Support Specialist
  • Louisiana Internet Technology
  • Metairie, LA
  • Job Description Job Description Position Overview: We're seeking a dynamic, organized, and tech-savvy individual to join...
  • 4/23/2024 12:00:00 AM
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Remotely Operated Vehicle (ROV) Support Technician- Arabi, LA
  • Associated Terminals
  • Arabi, LA
  • ESSENTIAL JOB FUNCTIONS: Receive instructions, prints or work orders for various technical or mechanical related assignm...
  • 4/22/2024 12:00:00 AM
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Desktop Support Technician
  • Leidos
  • Belle Chasse, LA
  • Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transpo...
  • 4/15/2024 12:00:00 AM
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About New Orleans, Louisiana

New Orleans (/ɔːrˈliːnz, ˈɔːrl(i)ənz/, locally /ˈɔːrlənz/; French: La Nouvelle-Orléans [la nuvɛlɔʁleɑ̃] (listen)) is a consolidated city-parish located along the Mississippi River in the southeastern region of the U.S. state of Louisiana. With an estimated population of 393,292 in 2017, it is the most populous city in Louisiana. A major port, New Orleans is considered an economic and commercial hub for the broader Gulf Coast region of the United States. New Orleans is world-renowned for its distinct music, Creole cuisine, unique dialect, and its annual celebrations and festivals, most notably ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$59,750 to $75,012
New Orleans, Louisiana area prices
were up 1.2% from a year ago
View detail

What does a Help Desk Support, Sr. do?

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020