Help Desk Support, Sr. jobs in Newport News, VA
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- ASC
-
Newport, VA
CONTRACTOR
-
Must be available 2nd Shift is more likely (3:30pm – 11:30pm), but also 3rd shift (11:30pm – 7:30am) with rotating weekends. Mostly remote role, no set schedule to be onsite.
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. AA or other 2 year technical degree in related discipline and 0 years experience
Equivalency: Associate’s Degree and 0 years of experience. A relevant professional certification can be substituted for an Associate's Degree.
- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
- Experience doing technical support over the telephone and/or in chat
- Experience with troubleshooting Windows clients
- Experience working remotely
Job Type: Contract
Salary: $18.00 - $21.00 per hour
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Experience:
- IT Helpdesk Support: 1 year (Preferred)
Location:
- Newport News, VA (Required)
Work Location: Remote
- 18 Days Ago
- Enterprise Horizon Consulting Group
-
Yorktown, VA
FULL_TIME
- Job DetailsCompany Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army...
- 6 Days Ago
- By Light Professional IT Services LLC
-
Eustis, VA
OTHER
- Overview The Army Training Support Center (ATSC) is located at Fort Eustis, Virginia and responsible for managing the Army Training Support Enterprise (TSE) providing oversight for many programs that ...
- 11 Days Ago
- By Light Professional IT Services LLC
-
Fort Eustis, VA
FULL_TIME
- Help Desk Administrator Job Locations US-VA-Ft. Eustis ID 2023-8163 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II Overview The Army Training Support Center (ATSC) is located at ...
- 12 Days Ago
- Axom Technologies
-
Fort Eustis, VA
FULL_TIME
- Help Desk Administrator Job Locations US-VA-Ft. Eustis ID 2023-8163 # of Openings 1 Category IT Support Clearance Tier 3 - Secret/ADP II Overview The Army Training Support Center (ATSC) is located at ...
- 26 Days Ago
- Booz Allen
-
Suffolk, VA
FULL_TIME
- Help Desk Operator Key Role: Provide expert customer service and interfaces with customers to resolve issues, establish accounts, track trouble tickets, and identify issues for resolution. Utilize che...
- 1 Month Ago
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0 Help Desk Support, Sr. jobs found in Newport News, VA area
- Athena Technology Group, Inc.
-
Norfolk, VA
- Description/Job Summary IT Systems Analyst IV Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Ful...
- 4/24/2024 12:00:00 AM
- Amazing Technology
-
Newport News, VA
- Job Description Job Description Thank you for your interest. We are a premier staffing company looking to add some exper...
- 4/23/2024 12:00:00 AM
- Vosper Thornycroft Group
-
Norfolk, VA
- OverviewVTG delivers force modernization and digital transformation solutions across warfighting domains. A trusted part...
- 4/23/2024 12:00:00 AM
- Leidos
-
Virginia Beach, VA
- Description Leidos is seeking a Field Support Technician for the Surveillance Towed Array Sensor System (SURTASS) progra...
- 4/22/2024 12:00:00 AM
- Athena Technology Group
-
Norfolk, VA
- Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Re...
- 4/22/2024 12:00:00 AM
- Athena Technology Group
-
Norfolk, VA
- Description/Job Summary Help Desk Support Specialist I Norfolk, VA Requires US Citizenship Employment Term and Type: Reg...
- 4/21/2024 12:00:00 AM
- Centuria
-
Norfolk, VA
- Job Title:Tactical System Analyst Location: USFF Norfolk, Virginia at a Government facility/site Clearance: TS/SCI Progr...
- 4/21/2024 12:00:00 AM
- Leidos
-
Norfolk, VA
- Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transpo...
- 4/12/2024 12:00:00 AM
About Newport News, Virginia
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