Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
We are looking for a reliable, personable, and friendly optometric assistant technician to join our team in our medical office in Novato. Job duties include greeting patients, scheduling appointments, billing, answering phone calls, pre-testing patients, filing, scanning, stocking office supplies and contact lenses, contact lens training, and general cleaning.
This job will start as a part-time position with flexibility. If you are interested, please reach out and apply. Thank you
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 8 – 40 per week
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Work Location: In person
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0 Help Desk Support, Sr. jobs found in Petaluma, CA area