Help Desk Support, Sr. jobs in Port Arthur, TX

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support, Sr. jobs

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Sr Customer Service Representative (Inside Sales)
  • USA MOT Motion Industries, Inc.
  • Port Arthur, TX FULL_TIME
  • SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. JOB DUTIES Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. Orders items to ensure appropriate inventory levels are maintained for customers. May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. Expedites backorders. May pull inventory and prepare order for shipment to customer. Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. Determines the most cost effective shipping method for customer orders. May handle customer returns. May be assigned to one customer. Provides coaching, guidance, and direction to less experienced Customer Service Representatives. Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems. May be responsible for quality and/or safety in the branch. Performs other duties as assigned. Responds to complex customer inquires regarding products, provides quotes, and handles order entry. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED Five (5) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. Reliability, organization, and attention to detail required LICENSES & CERTIFICATIONS: None required. BUDGET RESPONSIBILITY: None COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.
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Sr. Process Safety Specialist, Port Arthur, TX
  • basf-se
  • Port Arthur, TX FULL_TIME
  • Now Hiring! Sr. Process Safety Specialist Port Arthur, TX The world needs [creative] solutions. We need YOU! Where the chemistry happens… BASF’s Petrochemical division is the starting point of BASF's ...
  • 24 Days Ago
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Sr. Process Safety Specialist, Port Arthur, TX
  • basf-se
  • Port Arthur, TX FULL_TIME
  • Now Hiring! Sr. Process Safety Specialist Port Arthur, TX The world needs [creative] solutions. We need YOU! Where the chemistry happens… BASF’s Petrochemical division is the starting point of BASF's ...
  • 24 Days Ago
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Port Arthur LNG - Sr. Security Supervisor
  • Sempra Services Corporation
  • Port Arthur, TX FULL_TIME
  • Primary Purpose This position is responsible for effectively leading Security operations and services and asset (lives, buildings, equipment, inventory, data, & intellectual property) protection for P...
  • 2 Months Ago
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[Port Arthur Middle School] Student Support Specialist
  • Bob Hope School
  • Port Arthur, TX FULL_TIME
  • Apply using our school website link; https://bobhopeschool.tedk12.com/hire/ViewJob.aspx?JobID=975 OPENS: 04/02/2024 CLOSES: Until Filled JOB TITLE: Student Support Specialist REPORTS TO: Campus Direct...
  • 1 Month Ago
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0 Help Desk Support, Sr. jobs found in Port Arthur, TX area

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Direct Support Professional
  • Sevita
  • Beaumont, TX
  • D&S Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual...
  • 5/13/2024 12:00:00 AM
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Overnight Support Team Member
  • Whole Foods
  • Nederland, TX
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 5/13/2024 12:00:00 AM
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Overnight Support Team Member
  • Whole Foods
  • Beaumont, TX
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 5/13/2024 12:00:00 AM
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Overnight Support Team Member
  • Whole Foods
  • Sulphur, LA
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 5/13/2024 12:00:00 AM
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Infrastructure Support Technician
  • Cynet Systems
  • Beaumont, TX
  • Job Description: Responsibilities: Perform data center/server room/IT room facilities management operations for basic Ha...
  • 5/12/2024 12:00:00 AM
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Direct Support Professional
  • Sevita
  • Beaumont, TX
  • D&S Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual...
  • 5/11/2024 12:00:00 AM
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Equipment Support II
  • Sunstate
  • Sulphur, LA
  • Equipment Support Sunstate Equipment Co.: Where Safety and People are Core Values! We take care of our People and it sho...
  • 5/11/2024 12:00:00 AM
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Application System Analyst Lead - Hospital Billing
  • Christus Health
  • Beaumont, TX
  • Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content w...
  • 5/10/2024 12:00:00 AM
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About Port Arthur, Texas

Port Arthur is a city in Jefferson County within the Beaumont–Port Arthur metropolitan area of the U.S. state of Texas. A small portion extends into Orange County. It is 90 mi (140 km) east of Houston. It is host to the largest oil refinery in the United States (the 600,000 bpd Saudi Aramco - Motiva Enterprises refinery). The population of Port Arthur was 53,818 at the 2010 census, down from 57,755 at the 2000 census. Early attempts at settlements in the area had all failed. However, in 1895, Arthur Stilwell founded Port Arthur, and the town quickly grew. Port Arthur was incorporated as a city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$58,783 to $73,796
Port Arthur, Texas area prices
were up 1.2% from a year ago
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What does a Help Desk Support, Sr. do?

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020