Help Desk Support, Sr. jobs in Richmond, VA

Overview

Provide IT technical support in the processes and workflows in the use of Encompass and nCino to end-users to various branches and assist as needed.

Responsibilities

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Ensure all assigned tasks are completed on schedule and fully documented to defined standards.
• Ability to quickly become knowledgeable on business processes and system workflows.
• Complete assigned tasks and projects while continuing to provide help desk support to end-users.
• Utilize technology, including but not limited to; Encompass and nCino, to improve efficiency and the borrower experience.
• Maintain a positive and effective work environment.
• Perform all other duties and projects assigned.

Qualifications

Qualifications and Preferences

• Certifications in IT
• Mortgage lending environment experience preferred (3-5 years of relevant experience of configuration and management of Encompass LOS and nCino)
• Working knowledge and understanding of hardware and software technologies.
• Self-motivated, results-oriented and a team player.
• Excellent verbal, written and interpersonal communication skills.
• Strong analytical problem-solving and decision-making skills.
• Must be proficient in Microsoft Office products.
• Ability to flourish in a fast-paced environment.

EEO/AA/M/F/Veteran/Disability