Help Desk Support, Sr. jobs in Riverside, CA
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
IT Help Desk Support - Level II
- K2 Staffing, LLC
-
Riverside, CA
FULL_TIME
-
Summary
Our client is a leading IT Solutions Company located in Riverside, CA and they are in need of a IT Support Engineer / Level II Technician, who is relatively proficient in networking and Windows Servers Administration. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Deploying and managing Windows Servers and Active Directory
- Designing Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Three years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management)
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net and/or CompTIA Security
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training. - 23 Days Ago
IT Help Desk Support - Level I
- K2 Staffing, LLC
-
Riverside, CA
FULL_TIME
- Summary Our client is a leading IT Solutions Company in the Riverside, CA (and nearby Inland Empire cities) area. They are in need of a Helpdesk Support Level I technician. A successful candidate will...
- 23 Days Ago
IT Help Desk
- U.S. Merchants
-
Ontario, CA
FULL_TIME
- Job Listing: Helpdesk Level One Technician Are you passionate about providing top-notch technical support and delivering exceptional customer service? We are currently seeking a Helpdesk Level One Tec...
- 20 Days Ago
Help Desk Coordinator
- Chaffey College
-
Rancho Cucamonga, CA
FULL_TIME
- Chaffey College Salary: $4,903.00 Monthly Job Type: Classified Contract Job Number: 23-24/00054 Location: Rancho Cucamonga, CA Department: Technical Services Closing: 12/12/2023 11:59 PM Pacific Posit...
- 22 Days Ago
Help desk technician
- Applied Statistics & Management Inc.
-
Temecula, CA
FULL_TIME
- Who We Are We are an industry-leading and award-winning, cloud-based software solution used by healthcare organizations to achieve their practitioner credentialing, privileging, and performance manage...
- Just Posted
Help Desk Specialist I
- Superior Court of California, County of Riverside
-
Riverside, CA
FULL_TIME
- If you are looking for rewarding work in the judiciary, the Riverside Superior Court is the place for you! We have an opportunity for a Help Desk Specialist I. This position will be located in the Riv...
- 7 Days Ago
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0 Help Desk Support, Sr. jobs found in Riverside, CA area
Help Desk Support
- Ledgent Technology
-
Costa Mesa, CA
- - Help Desk / Field Technician (level 1.5) - Onsite in Costa Mesa - Direct-hire - $60-65K (depending on experience) The ...
- 4/25/2024 12:00:00 AM
Sr. IT Tech Support
- IdeaHelix, Inc
-
Huntington Beach, CA
- Minimum 10+ years IT Support or related technical experience required. Experience in Help Desk and Active Directory Expe...
- 4/25/2024 12:00:00 AM
Tech Support
- Maximum Controls Llc
-
Fountain Valley, CA
- Job Description Job Description Job Title: Technical Support Specialist Job Overview: Join our team at a fast-paced manu...
- 4/24/2024 12:00:00 AM
IT Support Technician
- Techmate
-
Ontario, CA
- Job Description Job Description We are seeking a part-time/ad hoc IT Support Technician in Ontario, CA to join our team!...
- 4/24/2024 12:00:00 AM
Help Desk Support Specialist II-Onsite, Aliso Viejo, CA
- Ambry Genetics
-
Aliso Viejo, CA
- Compensation : $23 - $27 per hour. You are eligible to a Short-Term Incentive Plan with the target at 5% of your annual ...
- 4/24/2024 12:00:00 AM
Help Desk Support
- Ledgent Technology
-
Costa Mesa, CA
- Help Desk / Field Technician (level 1.5) Onsite in Costa Mesa Direct-hire $60-65K (depending on experience) The ideal ca...
- 4/22/2024 12:00:00 AM
System Support Technician
- Ledgent Technology
-
Rialto, CA
- As a Systems Support Technician, you will be tasked with aiding the corporate office and 30+ California and Arizona loca...
- 4/22/2024 12:00:00 AM
Level I- Help Desk Support Specialist
- Sukut Construction, LLC
-
Santa Ana, CA
- ** Sukut Construction LLC** ** Level I- Help Desk Support Specialist** Santa Ana, CA 92704 If you would like to join Suk...
- 4/21/2024 12:00:00 AM
About Riverside, California
Riverside is a city in Riverside County, California, United States, located in the Inland Empire metropolitan area. Riverside is the county seat of the eponymous county and named for its location beside the Santa Ana River. It is the most populous city in the Inland Empire and in Riverside County, and is located about 55 miles (89 km) east of downtown Los Angeles. It is also part of the Greater Los Angeles area. Riverside is the 59th most populous city in the United States and 12th most populous city in California. As of the 2010 Census, Riverside had a population of 303,871.
Riverside was fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$65,818 to $82,629
Riverside, California area prices
were up 3.0% from a year ago
were up 3.0% from a year ago
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020