Help Desk Support, Sr. jobs in Rock Island, IL

We have an opportunity for a Tier 1 Help Desk Support to join our IT team. This position is the first point of contact for computer or network assistance. Participate in our company’s 401k program, Employee Stock Ownership Plan, Profit Sharing Bonus Program, and receive benefits such as Health, Dental, Vision, and more!

Essential Functions

• Providing timely customer service to Company associates
• Maintaining, repairing, updating, and or replacing all Company hardware and software
• Troubleshooting computer hardware problems
• Installing and configuring new hardware as directed
• Installing and updating software
• Documenting changes through use of tickets and inventory control
• Maintaining a current inventory of all IT hardware and software
• Project planning, development, implementation, and evaluation
• Preparing computer equipment for users, troubleshooting and repairing computer equipment where appropriate
• Tracking and maintaining computer and computer-related equipment assignments
• Training and education of end-users

Qualifications

• High school diploma, with two years’ experience in hardware or software support
• Intermediate level proficiency in word processing, spread sheeting, and presentation skills
• Maintenance and enhancement of computer skills as dictated by technological advances and Company initiatives
• Ability to read, analyze, and interpret information
• Ability to respond to routine inquiries from associates, agents, policy holders, and vendors
• Ability to solve practical simple problems where standardization exists
• Ability to effectively manage multiple tasks accurately and efficiently

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Rock Island, IL 61201: Relocate before starting work (Required)

Work Location: In person