Help Desk Support, Sr. jobs in San Francisco, CA

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

The Trade Desk Network Operation, Network Engineers work closely with the Network Reliability Engineering Team, the Data Center Engineering team, and various SRE teams to provide operational support at scale for the network that runs globally distributed systems.

ABOUT THE ROLE:

• Support, troubleshoot, extend, and improve the network across physical datacenters and circuits, and multi-provider cloud environments.
• Support thousands of hosts worldwide with petabyte-scale data challenges.
• Participate in root-cause analysis and postmortem discussions to effectively drive long-term operational health improvements.
• Analyze process gaps and implement solutions to speed up execution and reduce manual toil.
• Participate in an on-call rotation.

WHO WE ARE LOOKING FOR:

• Skills and Experience Strong understanding of TCP/IP and the OSI model.
• Strong understanding of IP networks and the protocols needed to run large-scale networks.
• Experience troubleshooting complex network issues.
• Experience working in a DevOps environment, using network automation tools such as Ansible, Git and Python.
• Experience contributing to monitoring and alerting systems.
• Experience with cloud providers such as Amazon Web Services, Azure or Alibaba Cloud.
• Experience working with network operating systems such as Cumulus Linux, SONiC, Cisco IOS and Junos.
• Experience in or interest towards in platform engineering; daily usage of technologies such as Kubernetes and Docker, specifically around being able to plan and build infrastructure to support these types of applications and troubleshooting the networking components of them.
• Must be open to working in a hybrid work model

Key Attributes:

Technical Contributions:

• Experience building always-on networks, working across a variety of technologies and service layers.
• Uses a data driven approach to both daily time investments as well as long-term bets.
• Operationally Efficient: Operate in a way that reduces complexity and cuts operational risks with a solid grasp of costs and the return on investment-- of time, implementation, customer impact.
• A track record of making significant and self-directed, contributions to large and impactful projects.
• Actively communicate with your team as well as across the organization to effectively drive toward a unified goal.
• Practical problem solving, superb communication and documentation skills.
  Collaboration skills are required to be successful in this role
• An Empathetic, Objective, Critical Thinker: Thinking beyond the task at hand to deeply understand the 'why' behind an objective.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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