Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Are you interested in making a difference in the lives of amazing kids with behavioral challenges? Do you have a whole lot of patience and a desire to constantly learn? If so, you might want to continue reading! :)
About: Mosaic Support Services, Inc. (MSSI) provides 24/7 residential care to kids with intellectual/developmental disabilities, who benefit from support with possible: emotional self-regulation challenges, anger management, development of self-regulation skills, the formation and maintenance of healthy relationships (including safe/appropriate sexual behavior and boundaries), compliance with probation/diversion plans and/or substance abuse prevention, medication management, health care, and/or access to mental health services. The residential group home is a specialized behavioral home that will empower staff with the knowledge and support necessary to continuously improve, grow, and assist residents in leading quality lives—based on their own definitions and interests! We are looking for passionate, creative, dependable, and motivated people to join our team! There are advancement opportunities available and a tremendous amount of training and certification required within the first three months and ongoing too! We are located in Santa Cruz and our team is a tight-knit professional fun bunch dedicated to improving lives!
Qualifications:
Minimum Driving Experience: Must have a valid CA driver’s license, be over 21, provide current registration and insurance, and meet insurability requirements of insurance carrier
Education/Experience:
Minimum Education: High School Diploma or GED
Minimum Experience:
At least six months prior experience providing direct care to individuals with developmental disabilities, with a focus on behavioral services
Supervision available for those pursuing BCaBA and/or BCBA certification!
Skills:
Job Duties:
1. Provide direct care, training and supervision to residents in a specialized residential setting as outlined in each Individual Behavior Supports Plan (IBSP) and Individual Program Plan (IPP)
2. Provide support to kids with developmental disabilities and behavioral challenges with any of the following: implementation of daily routines, cooking, activities of daily living, hygiene tasks, recreational fun, social skills, communication, medical/health appointments and tasks, leisurely activities, household chores, reduction of possibly intense unsafe/interfering behaviors, increase of replacement skills, and exploration of interests, passions, and hobbies, etc. (and do it all with a smile)
3. Participate as a member of a multi-disciplinary treatment team and assist in the ongoing daily delivery of interventions and skills training
4. Provide for the physical care, training, supervision and recreation of residents
5. Assist clients with prescribed medications, while maintaining required documentation and complying with agency policies and procedures
6. Provide assistance with housekeeping and chores; utilize infection prevention standards and procedures as well as adherence to universal precautions
7. Ongoing written documentation and collection of data
8. Collaborate professionally with residents, colleagues, consultants, other agencies, families, social workers, and professionals involved in residential treatment
Job descriptions are subject to change without notice based on the needs of the agency.
Pay: $22-30 based on experience and certification held
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Benefit Conditions:
Benefits:
Medical, dental, vision, 401k, Long Term Disability, and Life Insurance
This Company Describes Its Culture as:
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