Help Desk Support, Sr. jobs in Santa Rosa, CA
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
Help Desk Support Analyst II
- Duckhorn Wine Company
-
Santa Rosa, CA
FULL_TIME
-
The Duckhorn Portfolio is North America’s premier luxury wine company. We were established in 1976 by Dan and Margaret Duckhorn. Today, our portfolio features some of North America’s most revered wineries, including Decoy, Paraduxx, Goldeneye, Migration, Canvasback, Calera, Kosta Browne, Greenwing and Postmark.The Help Desk Support Analyst II is responsible for helping maintain the overall technical infrastructure of The Duckhorn Portfolio and service the technology needs of its users. The scope of supported equipment spans the entire technology spectrum of the business: Servers, PCs, Printers, Telecommunication Systems, Application Software and Voice/Data Networks. This position works closely with the Senior Systems Support Manager who provides direction and guidance on a routine basis.What we will ask you to do:
- Provide technical support services to employees across corporate locations and home users.
- Monitor and provide support for all IT related infrastructure to ensure maximum uptime and performance.
- Install, configure, and maintain PC, data servers, application software, etc., with future supportability always in mind.
- Track, manage, and assist with incoming support tickets.
- Understand the internal mechanics of all supported hardware devices while preparing to follow standard troubleshooting techniques and resolution procedures when failure or inconsistencies occur.
- Maintain healthy, positive working relationships with every employee of the company.
- Assist with audio and visual equipment support, conference room support, and event support.
- Participate in development of user training content and methods.
- Assist with documenting and enforcing compliance and security related projects.
- Occasional night and weekend work required.
What you will need:- Associate degree in computer science, information systems or a closely related field.
- Four years’ experience in systems analysis, operating systems, network analysis and management, or similar field in a multi-platform information systems environment.
- Strong working knowledge of managing Microsoft Servers including 2008, 2012, 2016 Server, Exchange 2010, Office 365, IOS and all windows-based OS.
- Familiarity with Network environments and related services and protocols (DHCP, DNS, VLAN, WAN, LAN, UDP, IP, TCP, ICMP, VPN, NAT).
- Self-starter who can take initiative, work without supervision, and begin projects independently.
- Strong communication skills – capable of interacting with employees from every department and level of the organization.
- Strong analytical and problem-solving skills.
What we will provide:- Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium), and disability, life, & pet insurance
- Paid time off and 11 paid holidays
- A 401(k) plan where we invest an amount equal to 10% of your wages in your retirement account, at no cost to you, subject to management discretion and vesting
- A diverse team of coworkers that care about each other in a fun, exciting work environment
- A company that promotes from within, provides great training and a generous tuition reimbursement program
- 30 Days Ago
Help Desk Technician
- TWIN PINE CASINO & HOTEL
-
Middletown, CA
FULL_TIME
- ```Overview```We are seeking a Help Desk Tech to join our team. As a Help Desk Tech, you will be responsible for providing technical support and assistance to end-users. This is an excellent opportuni...
- 28 Days Ago
Dental Front Office
- SR Dental
-
Santa Rosa, CA
PART_TIME,FULL_TIME,INTERN
- General Dental Practice is looking for a caring front desk office manager.Duties: front desk is mainly in the front with pt handling, insurance verification, check in and check out, appointment making...
- 25 Days Ago
EXTRA HELP Clerical Support Student Worker (Tobacco Program)
- County of Lake
-
Lake, CA
OTHER
- The County of Lake is excited to announce a unique opportunity for students who want to gain meaningful experience in one of our amazing departments as a Clerical Support Student Worker (Extra-Help). ...
- 1 Day Ago
Kitchen Help
- GRILLAGAN'S ISLAND
-
Lakeport, CA
FULL_TIME
- Grillagan's Island in Lakeport, CA is looking for one kitchen help to join our 5 person strong team. We are located on 1873 North High Street. Our ideal candidate is attentive, punctual, with the abil...
- 1 Month Ago
Local Contract Physical Therapist - $60-63 per hour
- Healthcare Support
-
Ukiah, CA
FULL_TIME
- Healthcare Support is seeking a local contract Physical Therapist for a local contract job in Ukiah, California.Job Description & RequirementsSpecialty: Physical TherapistDiscipline: TherapyStart Date...
- 5 Days Ago
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0 Help Desk Support, Sr. jobs found in Santa Rosa, CA area
Help Desk Support
- System Soft Technologies
-
Fairfield, CA
- POSITION: Help Desk Support LOCATION : 100% onsite Fairfield and Redding, CA DURATION : 6 Months Open for C2C Candidates...
- 4/18/2024 12:00:00 AM
Customer Service - Donor Support Technician
- CSL Plasma
-
Fairfield, CA
- Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis p...
- 4/18/2024 12:00:00 AM
Patient Support Specialist
- ConnectiveRx
-
Fairfield, CA
- **Patient Support Specialist** Greenbrook Executive Center, 100 Passaic Ave, Fairfield, NJ 07004, USA Req #2744 Tuesday,...
- 4/18/2024 12:00:00 AM
Desktop Support
- Maxonic
-
Fairfield, CA
- Job Description Job Description Hi, Hope you are doing great. Please let me know if you are available for the below posi...
- 4/17/2024 12:00:00 AM
Operations Support Specialist
- Sodexo
-
RICHMOND, CA
- Unit Description: Are you seeking a rewarding and challenging career that allows you to make a difference? Sodexo Energy...
- 4/17/2024 12:00:00 AM
Help Desk Support
- System Soft Technologies
-
Fairfield, CA
- POSITION: Help Desk Support LOCATION : 100% onsite Fairfield and Redding, CA DURATION : 6 Months Open for C2C Candidates...
- 4/16/2024 12:00:00 AM
Desktop Support
- ICONMA
-
Fairfield, CA
- · Core duties are hardware setup/configuration – rebuilding workstations for all clinics across the organization.
- 4/16/2024 12:00:00 AM
Desktop Support
- ICONMA
-
Fairfield, CA
- · Core duties are hardware setup/configuration rebuilding workstations for all clinics across the organization.
- 4/14/2024 12:00:00 AM
About Santa Rosa, California
According to the United States Census Bureau, the city has a total area of 41.50 sq mi (107.5 km2), of which 41.29 sq mi (106.9 km2) is land and 0.205 sq mi (0.5 km2) (0.49%) is water.
The city is part of the North Bay region, which includes such cities as Petaluma, Rohnert Park, Windsor, and smaller cities as Sonoma, Healdsburg, Sebastopol. It lies along the US Route 101 corridor, approximately 55 miles (89 km) north of San Francisco, via the Golden Gate Bridge.
Santa Rosa lies on the Santa Rosa Plain. The city's eastern extremities stretch into the Valley of the Moon, and the Sonoma Creek wa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$68,418 to $85,894
Santa Rosa, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020