Help Desk Support, Sr. jobs in Schenectady, NY

SUMMARY 

The Senior Helpdesk Technician, who is based at our Scotia NY operations, is a member of Kari-Out IT team and will report to the IT Manager. This is a new full-time position. The Technician will provide IT-related assistance and support (including computer installations, help desk requests, upgrades, software, configuration issues) at the Company’s Scotia facility for the user base in manufacturing, warehouse, and administrative. The Technician will serve as primary point of contact for employees and designated vendors at the facility. 

Role and Responsibilities

· Support and troubleshooting of different Cloud Technologies (Microsoft Azure, Office 365, MS SharePoint etc.). 

· Support and troubleshooting of security platform that manages anti-virus and malware.

· Create, change, and delete user accounts per request. 

· Conduct basic to intermediate Server troubleshooting and setup. 

· Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. 

· Configure CPU, memory, and disk partitions as required in our Azure environment.

· Develop, maintain, and document installation and configuration procedures.  Perform basic network troubleshooting and triage. 

· Maintain facilities in individual machines, such as drivers and settings of personal computers as well as printers (local and network printers). 

· Maintain & Support network file servers, VPN gateways, and security intrusion detection systems. 

· Administer servers, desktop computers, printers, firewalls, smartphones, software deployment, security updates and patches, required to handle all related job task assigned by the IT manager.

Qualifications

· At least a College/Bachelor's Degree; Computer Engineering, IT, or any related course (Electronics Engineering or IT degree is a plus) , or work experience

· At least 2-3 years of solid work experience, preferably in manufacturing. 

· Good verbal and written English communication skills, Spanish is a plus. Has the ability to communicate technical information to a non-technical person.

· Certification in at least one of the following Microsoft, Windows, Cisco, or Cyber Security.

· Experience and knowledge of basic Windows OS troubleshooting, and configuration is a must. 

· Experience and knowledge with different security platforms, anti-virus, and malware removal

· Experience and knowledge with the following technology is a huge advantage: Microsoft Azure, Office 365, SharePoint and SentinelOne. 

· Can work on different shifts and be available for occasional scheduled weekend shifts. Amenable to provide on-call support and render overtime during events that require emergency support.