Help Desk Support, Sr. jobs in Scranton, PA

The role of the Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible to ensure that an effective solution is provided to the user. Responsibilities Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. Maintains a high degree of customer service for all support queries and adhere to all service management principles. Takes ownership of user problems and be proactive when dealing with user issues. Logs all calls in the Help Desk ticket system. Respond to enquiries from customers and help resolve any hardware or software problems. Maintain and update help request log of any software or hardware problems detected. Support users in the use of company applications and computer equipment by providing necessary support and advice. To arrange for external technical vendor support where problems cannot be resolved in house. Keeping up to date with technical and industry developments. Safety of our associates has always been Our #1 priority. We are aggressively responding to COVID-19: Take temperatures with a no-touch thermometer at the start of the shift Increased cleaning routines and periodically deep clean Provide associates with appropriate PPE Maintain an ample supply of antibacterial lotion throughout the building Practice social distancing Expect our associates to maintain cleanliness, social distancing, and use PPE Benefits Medical, Dental, Vision after 60 days of employment (Options available) 401K with matching program STD, LTD Vacation and sick time When you join ID Logistics, you become part of a company committed to Investing in our Employees. This commitment is the foundation for the ID Logistics benefits program. As an Employer of Choice, ID Logistics invests in you by providing a comprehensive benefits program that offers a valuable, affordable benefit plan package that includes medical, dental, vision, employer paid life insurance, 401(k) with employer match, generous paid time off along with other supplemental benefits. Medical, Dental, Vision (1 day of the next month of hire) (Options available) 401K with matching program STD, LTD Vacation and sick time Friendly and Open-Door culture Safety of our associates has always been Our #1 priority. We are aggressively responding to COVID-19: Take temperatures with a no-touch thermometer at the start of the shift Increased cleaning routines and periodically deep clean Provide associates with appropriate PPE Maintain an ample supply of antibacterial lotion throughout the building Practice social distancing Expect our associates to maintain cleanliness, social distancing, and use PPE B.S in Computer Science or equivalent work experience. Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring. RF Technology experience. Excellent verbal and written skills. Good research skills, self-directed and self-motivated; good analytical problem-solving abilities. Travel required Participate in on call rotation Must be able to lift up to 40 pounds Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled