Help Desk Support, Sr. jobs in Sioux Falls, SD

Description

TAK Communications is a leading national telecommunications and broadband service provider that offers full value chain communications services and solutions to its customers across the US, from project management, engineering, and construction to drops, fulfilment and door-to-door sales in over 40 states. TAK Communications prides itself on being a trusted business partner for its customers in the broadband and communications sector, providing solutions that exceed their expectations.

We are seeking a Help Desk Technician to join our team in our Sioux Falls, SD office. In this role, you will help support the TAK organization by providing technical support and troubleshooting to users who encounter problems with their hardware, software, or network devices. 

Why TAK?

• Full Time
• Paid Weekly
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities! 

The Role

• Provide a high level of service to the entire organization
• First point of contact for all employees regarding IT related issues
• Respond to user requests and inquiries via phone, email, chat, or ticketing system
• Diagnose and resolve technical issues related to computers, printers, routers, applications, and other IT systems
• Provide guidance and instructions to users on how to use IT equipment and software
• Escalate complex or unresolved problems to senior technicians or IT managers
• Install, configure, and update IT hardware and software, as well as perform backups and data recovery
• Monitor and maintain IT inventory and documentation
• Follow IT policies and procedures, as well as security and privacy standards
• Report and document IT incidents and solutions
• Participate in IT projects and initiatives, as well as provide feedback and suggestions for improvement

Requirements

• Associate’s or bachelor’s degree in Computer Science, Information Security, or a related field; or equivalent experience
• Knowledge of common IT hardware, software, and network systems and protocols
• Proficiency in Microsoft Windows as well as Microsoft Office or other productivity applications
• Ability to troubleshoot and solve technical problems in a timely and effective manner
• Excellent communication and customer service skills, as well as the ability to explain technical concepts to non-technical users
• Attention to detail, accuracy, and organization
• Ability to work independently or as part of a team, as well as under pressure and with minimal supervision
• Willingness to learn new technologies and skills, as well as adapt to changing IT needs and demands
• Ability to work a flexible schedule with varied hours; some evenings and weekends as needed
• Valid driver’s license 
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Equal Employment Opportunity (EEO) Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.