Help Desk Support, Sr. jobs in Springfield, MA

Our employees are our greatest asset. We value resourcefulness, curiosity, diversity and adaptability. We are looking for people who are motivated, team orientated, and eager to learn.

IT Help Desk Technician

We are looking for motivated people who want to join a thriving Company committed to Powering Productivity and above all else Safety to the Next Level.

Our History: Elm Electrical, Inc., was founded in 1971 on the values of Quality, exemplary Workmanship and Service, and, above all, Safety. We have expanded from our main facility in Western Massachusetts, and now have branches in Central Massachusetts and Connecticut. In addition to our formidable presence in the service industrial and commercial sectors, Elm also has growing divisions dedicated to Automation and Systems Integration, 24-7 Service and Support, Control Panel Assembly, Electrical Preventative Maintenance, Contracting Services, and more. We are truly a Single-Source Solution.

Safety to the Next Level: Elm Electrical focuses on bringing Safety to the Next Level by maintaining Continuing Education, up-to-date OSHA and MSHA training, and other State and Federal regulations, where employees earn certificates and continually improve their skills. Elm Electrical is a proud recipient of prestigious recognition for outstanding commitment to workplace safety receiving Platinum, Gold and Silver Awards throughout the years.

The Power to Change Your Future: We believe our Employees are our greatest asset. We value resourcefulness, curiosity, diversity, and adaptability. We are an Equal Opportunity Employer looking for motivated, team-orientated, eager-to-learn people. If you are ready to accelerate your career and personal growth, apply to join our True Blue Team!

Job Opening

We are currently seeking a full-time IT Help Desk Technician.

Job Description

The IT Help Desk Technician reports to the IT Director and System Administrator to provide first-level support for common IT issues.

Responsibilities include:

• Assist company users with day-to-day IT issues
• Log and respond to service tickets
• Mobile device provision, management, and problem resolution
• Deployment and hardware repair of laptops and workstations
• Help coordinate new technology roll-outs
• Business application installation
• Printer and copier consumable replacements and basic repairs
• Manage tickets with printer management company for more serious issues

Qualifications:

• US Citizenship or work authorization required
• High School degree or GED required
• Associate or bachelor degree a plus
• Certifications (e.g., A , CCT) preferred
• Troubleshooting abilities
• Relevant business or personal computer knowledge
• Working understanding of networking concepts (DNS, DHCP)
• Proficiency with Microsoft Office Suite
• Understanding of configuring IOS and Android mobile devices
• Attention to detail
• Ability to juggle multiple tasks
• Excellent written and verbal communication skills

Elm Electrical Benefits Include:

• Competitive Salary
• Base Wage: salary
• 401k: 3% Safe Harbor Match 401k Plan
• Vacation time
• Sick time
• 6 paid Holidays per year
• Health & Dental Insurance
• Short-term/Long-Term Disability
• Life Insurance
• Company wellness program
• Cell phone & additional technology
• Employee Recognition Programs
• Elm University Employee Development
• Training Opportunities
• Management Development training
• Performance evaluations & feedback
• Elm Gives Back community outreach efforts

Visit our Website @ www.elmelec.com for more information.