Help Desk Support, Sr. jobs in Springfield, OH
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- 7-Eleven
-
Enon, OH
OTHER
-
Start Your Story at Speedway!
We're committed to bringing passion and customer focus to the business.
Overview:
This individual would handle the incoming requests from Stores and Maintenance in order to prioritize and categorize the workloads for Store Support and Maintenance. Responsibilities include answering in-coming phone calls from Maintenance Technicians, General Managers and Store Employees as well as all other calls coming into the Help Desk. Receive overflow calls for Marketing. Accurately log issues to the appropriate system, i.e. ServiceNow for Help Desk requests and Maintenance requests. Creates work orders from both Maintenance Technicians and Store submitted requests.
Responsibilities:
- Answers incoming phone calls to Store Support
- Receive overflow calls for Maintenance and Marketing
- Train stores on utilizing Service Station
- Verify basic troubleshooting has been performed by the store
- Logs incoming phone calls to appropriate system
- Completes other duties, including special projects, as assigned by Management
Additional Requirements:
- Experience with Word, Excel, and other MS Office suite applications
- Excellent communication skills and the ability to research and resolve issues
- Solid understanding of basic computer functions
- Ability to multi-task
- Ability to conduct and complete Company business in a professional and ethical manner
EEO Statement
Speedway is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact 1-888-225-5735, option 4. - 27 Days Ago
- 7-ELEVEN
-
Enon, OH
FULL_TIME
- Provides expert level support to stores by overseeing the store software, analyzing store data, troubleshooting the system and resolving issues as they arise; resolves emergency situations related to ...
- 6 Days Ago
- 7-ELEVEN
-
Enon, OH
FULL_TIME
- Provides expert level support to stores by overseeing the store software, analyzing store data, troubleshooting the system and resolving issues as they arise; resolves emergency situations related to ...
- 6 Days Ago
- 7-ELEVEN
-
Enon, OH
FULL_TIME
- This role supports Stores, Maintenance Techs, Vendors, and Contractors via telephone, e-mail, and ticketing systems. Requests can include part orders, logging cases to the Help Desk, creating Maintena...
- 13 Days Ago
- Denken Solutions Inc
-
South Solon, OH
PART_TIME,CONTRACTOR
- Requirement Title: Associate IT User Support Location: OH - Solon - Contract: 6 months Description: Implement and maintain systems software packages and information technology in line with the current...
- 23 Days Ago
- 7-Eleven
-
Enon, OH
OTHER
- Job Description SummarySummary:Leads and coordinates day-to-day activities for a team supporting the Help Desk; coordinates scheduling and provides coaching and mentoring to employees in assigned team...
- 27 Days Ago
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0 Help Desk Support, Sr. jobs found in Springfield, OH area
- Creek Technologies
-
Beavercreek, OH
- Job Description Job Description SUMMARY: CREEK TECHNOLOGIES is seeking a full time, on-site Computer Support Technician ...
- 4/25/2024 12:00:00 AM
- A3 Staffing Solutions
-
Sidney, OH
- Job Description Job Description Desktop Support Technician - $20.00 / HR Sidney, OH USA Contract-To-Hire Windows : XP- 7...
- 4/23/2024 12:00:00 AM
- Robert Half
-
Marysville, OH
- Helpdesk Support Tech – Japanese Speaking Schedule: Monday-Friday Pay: $22.50 per/hr. on W2 Location: Marysville, OH (10...
- 4/21/2024 12:00:00 AM
- Creek Technologies
-
Dayton, OH
- Summary CREEK TECHNOLOGIES is seeking a full time, on-site Computer Support Technician in support of the Enterprise Serv...
- 4/21/2024 12:00:00 AM
- Kinettix
-
Enon, OH
- Job Description: Job Title: 1099 Independent Contractor Contract Length: 2-3 Months Locations: Enon, OH and Irving, TX T...
- 4/21/2024 12:00:00 AM
- DATAECONOMY
-
Dublin, OH
- Job Description JOB TITLE: Business Systems Analyst III Ref. #: 2345.014 JOB DUTIES: Help clients by finding technology ...
- 4/21/2024 12:00:00 AM
- VDart Inc
-
Marysville, OH
- Job Description Job Description REQUIREMENTS: Strong hands on experience needed on end user support for Windows PC and M...
- 4/21/2024 12:00:00 AM
- Leidos
-
Dayton, OH
- Description Leidos is seeking an experienced Senior Systems Analyst to join our team supporting the Department of Defens...
- 12/11/2023 12:00:00 AM
About Springfield, Ohio
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