Help Desk Support, Sr. jobs in Tallahassee, FL

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Technician
  • TekBank Consultants Inc.
  • Tallahassee, FL FULL_TIME,CONTRACTOR
  • Helpdesk Technician

    Location: Tallahassee, FL (on-site)

    Rate: $29,000 - $31,000/yr W2

    Scope of Work

    • Provide Tier one (1) software and hardware support;
    • Use documented procedures and checklists to assist end users with technical issues;
    • Use a ticket tracking system to log end user information and description of the issue;
    • Escalate problems to Tier two (2) technical support; and
    • Communicate with the end users regarding the status of the issue resolution.

    Required Skills

    • One (1) or more years of experience installing computer hardware and software including personal computers, printers, and peripherals in both a network and standalone environment;
    • One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment;
    • One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows OS’s Office, Outlook, and Internet Explorer;
    • Knowledge of TCP/IP protocols; and
    • Experience installing, diagnosing, and repairing hardware including scanners, hard drives, RAM, processors, CDRWs, DVDRW’s, multimedia kits, and other peripherals.

    Preferred Skills

    • Experience supporting computers in a criminal justice environment;
    • Experience working in a call center environment; and
    • Experience in Active Directory user administration.

    Education

    • Bachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, or other related field, or four (4) years of equivalent work experience.

    TekBank is committed to a diverse and inclusive workplace. TekBank is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    Job Types: Full-time, Contract

    Pay: $28,000.00 - $30,000.00 per year

    Schedule:

    • 8 hour shift

    Education:

    • Bachelor's (Preferred)

    Experience:

    • Help desk: 1 year (Preferred)
    • Desktop support: 1 year (Preferred)
    • Software troubleshooting: 1 year (Preferred)
    • TCP/IP: 1 year (Preferred)

    Work Location: In person

  • 4 Days Ago

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Help desk
  • Talon Professional Services
  • Tallahassee, FL FULL_TIME
  • Job Title : Level I Help Desk Term : Contract Remote Status : None Hours : 40 Hour / Week Top Skills Level I Helpdesk - Account password reset, network connection, Troubleshooting 2 years of call cent...
  • 4 Days Ago

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Help desk specialist
  • Apidel Technologies
  • Tallahassee, FL FULL_TIME
  • DOH-Patient Care Programs-Help Desk Specialist - Provide technical assistance and customer service for the Department of Health Bureau of Communicable Diseases Patient Care Programs DOH-Communicable D...
  • 23 Days Ago

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Help Desk Technician
  • Tech Army
  • Tallahassee, FL CONTRACTOR
  • Position: Helpdesk / IT Support Technician Location: Ft. Lauderdale, FL - 100% onsite IMPORTANT: SHOULD HAVE AN ACTIVE A CERTIFICATE We are looking for applicants with Apple knowledge and experience i...
  • 4 Days Ago

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HELP DESK SPECIALIST
  • Syntech
  • Tallahassee, FL FULL_TIME
  • The Help Desk Specialist provides basic technical support (help desk) to include installing, configuring and instruction on FuelMaster software, hardware and firmware to customers and distributors. Bi...
  • 16 Days Ago

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Help desk technician
  • New Hire Solutions
  • Cairo, GA FULL_TIME
  • Help Desk Technician Cairo, GA Temp to Perm $15.00 - $20.00 / HourWe are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardw...
  • 1 Month Ago

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0 Help Desk Support, Sr. jobs found in Tallahassee, FL area

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Systems Analyst (Onsite)
  • DP Professionals
  • Tallahassee, FL
  • DPP is seeking a Systems Analyst for an opportunity in Tallahassee, FL. Work arrangement: Onsite W2 position; 36 months ...
  • 3/28/2024 12:00:00 AM

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Systems Analyst (Intermediate)
  • Datasoft Technologies
  • Tallahassee, FL
  • Systems Analyst (Intermediate) Onsite About the Job Duration: 3 years contract, possible renewal Location: Tallahassee, ...
  • 3/28/2024 12:00:00 AM

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Systems Analyst (Advanced)
  • Datasoft Technologies
  • Tallahassee, FL
  • Systems Analyst (Advanced) Onsite About the Job Duration: 3 years contract, possible renewal Location: Tallahassee, FL P...
  • 3/28/2024 12:00:00 AM

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Support Specialist
  • Michaels Stores
  • Tallahassee, FL
  • Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsTallahassee-1524 Governors Squa...
  • 3/28/2024 12:00:00 AM

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Helpdesk Support & IT Trainer
  • Seneca Resources
  • Tallahassee, FL
  • A Florida state agency located in Tallahassee, FL is looking for a Helpdesk Support & IT Trainer for a 12+ month contrac...
  • 3/25/2024 12:00:00 AM

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Desktop Support Administrator II
  • Lakeshore Talent
  • Tallahassee, FL
  • Job Description Job Description Lakeshore Talent is currently seeking a Desktop Support Administrator II for one of our ...
  • 3/25/2024 12:00:00 AM

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RN Clinical Support Resource
  • HCA Florida Capital Hospital
  • Tallahassee, FL
  • Description Introduction Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, emp...
  • 3/24/2024 12:00:00 AM

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Medical Support
  • US Navy
  • Tallahassee, FL
  • About Navy Hospital Corpsmen provide treatment for thousands of Sailors and Marines, using quick thinking to help keep t...
  • 3/24/2024 12:00:00 AM

Tallahassee (/ˌtæləˈhæsi/) is the capital city of the U.S. state of Florida. It is the county seat and only incorporated municipality in Leon County. Tallahassee became the capital of Florida, then the Florida Territory, in 1824. In 2017, the population was 191,049, making it the 7th-largest city in the U.S state of Florida, and the 126th-largest city in the United States. The population of the Tallahassee metropolitan area was 382,627 as of 2017[update]. Tallahassee is the largest city in the Florida Panhandle region, and the main center for trade and agriculture in the Florida Big Bend and S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$55,615 to $69,823
Tallahassee, Florida area prices
were up 1.5% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020