Help Desk Support, Sr. jobs in Vallejo, CA

WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

We are seeking an IT Help Desk Technician to join our Vallejo team!

WHAT You’ll Do:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email, or through our ticketing system.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Provide accurate information on IT products or services
• Identify and suggest possible improvements in procedures.

WHAT You’ll Need:

• High School diploma or equivalent and 1 year IT experience and/or training OR an equivalent combination of education, training, and experience.
• Hardware troubleshooting/repair experience (PCs laptops, printers, other peripherals).
• Knowledge of Remote and wide area software deployment.
• Must be able and willing to work flexible hours to include on-call support.
• Ability to travel as needed; valid driver’s license required.

Hourly Range: $23.75 – $35.19

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Job Type: Full-time

Pay: $23.75 - $35.19 per hour

Expected hours: 40 per week

Experience level:

• 2 years
• 3 years
• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Experience:

• IT: 2 years (Required)
• Customer service: 2 years (Preferred)

Ability to Commute:

• Vallejo, CA (Required)

Ability to Relocate:

• Vallejo, CA: Relocate before starting work (Required)

Work Location: In person