Help Desk Support, Sr. jobs in Wichita, KS

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

H
Help Desk Technician
  • Hinkle Law Firm LLC
  • Wichita, KS FULL_TIME
  • Position Title: Help Desk Technician

    Reports To: CISO

    FLSA Status: Non-Exempt

    About the Company: Headquartered in Wichita, Kansas, Hinkle Law Firm LLC (www.hinklaw.com) has over 50 attorneys and over 70 staff, making it the second largest firm in Wichita. With additional locations in Lenexa, Hinkle has developed a regional and national presence serving a diverse client base with advice and legal counsel. Hinkle represents private and publicly held business entities, and individuals for whom they handle business-based planning, transaction, and litigation issues.
    Position Summary: The Help Desk Technician will be the first point of contact for all IT-related requests within the firm. This role involves troubleshooting, problem-solving, and providing technical support to ensure the smooth functioning of our IT infrastructure. The successful candidate will assist with hardware and software issues, manage user accounts, and contribute to IT projects as needed.

    Essential Job Duties and Responsibilities:
    • Provide first-level contact and convey resolutions to user issues.
    • Properly escalate unresolved tickets to other members of the IT team.
    • Clearly communicate the issue when escalating requests.
    • Track, route, and redirect problems to correct resources.
    • Follow up with customers, provide feedback, and see problems through to resolution.
    • Utilize excellent customer service skills.
    • Ensure timely and proper recording, documentation, and closure of tickets.
    • Preserve and grow knowledge of help desk procedures, products, and services.
    Job Qualifications:
    • Proven working experience in providing help desk support. This includes three (3) years of help desk experience.
    • Proficiency in Windows workstation administrative tasks and environments.
    • Extensive experience with Microsoft 365/Microsoft Office applications.
    • Working knowledge of help desk software, VPNs, and remote control.
    • Must be able to work independently, including working alone in an office setting while resolving customer issues efficiently.
    • Strong client-facing and communication skills.
    • Advanced troubleshooting and multi-tasking skills.
    • Will perform all duties and responsibilities of this position with or without reasonable accommodation.
    Working Hours:
    • Schedule is 8:00 a.m. - 5:00 p.m. Monday through Friday and hours may vary.

    The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential duties, responsibilities, or requirements.
  • 21 Days Ago

G
IT Help Desk Supervisor
  • Go McPherson
  • McPherson, KS FULL_TIME
  • The Bradbury Co., Inc. is recognized around the world as the leader of quality roll forming solutions. We are a family-owned company located in Moundridge, KS. Our headquarters in Moundridge employs a...
  • 22 Days Ago

K
Help Desk Technician
  • King of Freight
  • Wichita, KS FULL_TIME
  • Title: Help Desk Technician with System Administrator and Firewall/Networking Experience Schedule: Monday through Friday, 8am - 5pm Job Summary: We are seeking a highly skilled Help Desk Technician wi...
  • 28 Days Ago

N
Help Desk Lead - Hays, KS
  • Nex-Tech
  • Hays, KS FULL_TIME
  • GENERAL SUMMARY Assists Nex-Tech customers and employees with questions and/or issues regarding services using various contact methods including phone, email, and chat. Troubleshoots complex customer ...
  • 20 Days Ago

F
Office Assistant
  • First Call for Help
  • Hays, KS FULL_TIME
  • Position Summary: Performs a range of diverse administrative activities for the Executive Director and other program staff. This position is also the initial contact point for visitors and clients of ...
  • Just Posted

I
Hospital Help
  • Innovative Livestock Services Inc
  • Ellinwood, KS FULL_TIME
  • Barton County Feeders in Ellinwood, KS has an immediate opening for full time Cattle Hospital Help. The successful candidate for this position must demonstrate cattle handling, shagging cattle, and be...
  • 20 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Support, Sr. jobs found in Wichita, KS area

M
Desktop Support Technician
  • MCI Military Recruitment
  • Wichita, KS
  • POSITION OVERVIEW: IT DESKTOP SUPPORT We are a rapidly growing, industry leading business process outsourcing and softwa...
  • 4/26/2024 12:00:00 AM

M
Desktop Support Technician
  • MCI Jobs
  • Wichita, KS
  • POSITION OVERVIEW: IT DESKTOP SUPPORT We are a rapidly growing, industry leading business process outsourcing and softwa...
  • 4/25/2024 12:00:00 AM

M
Desktop Support Technician
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: Commensurate BENEFITS & PERKS: LOCAL REPRESE...
  • 4/25/2024 12:00:00 AM

M
Support Specialist
  • Michaels Stores
  • Wichita, KS
  • Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsWichita-2684 N Greenwich Ct tim...
  • 4/24/2024 12:00:00 AM

T
Desktop Support Engineer
  • Tata Consultancy Services
  • Wichita, KS
  • Job Description :- Experience in white glove support for CEO & VPs Experience providing Tier 3 support to desktop suppor...
  • 4/23/2024 12:00:00 AM

J
Finance - Sr. Business Systems Analyst - FICO
  • Johnson Service Group
  • Wichita, KS
  • Job Description Job Description Job Description:Textron Aviation is looking for an experienced SAP functional analyst in...
  • 4/22/2024 12:00:00 AM

W
Clinical Support Resource RN
  • Wesley Woodlawn Hospital & ER
  • Wichita, KS
  • Description Introduction Do you have the career opportunities as a Clinical Support Resource RN you want in your current...
  • 4/22/2024 12:00:00 AM

I
IT Support Specialist
  • Ims People
  • El Dorado, KS
  • Job Description Job Description Title:IT Support SpecialistLocation:El Dorado, KS 67042Rate:$25/HourDescriptionBASIC FUN...
  • 4/22/2024 12:00:00 AM

Downtown Wichita is at 37°41′20″N 97°20′10″W / 37.68889°N 97.33611°W / 37.68889; -97.33611 (37.688888, −97.336111), at an elevation of 1,299 feet (396 m). Wichita is in south-central Kansas at the junction of Interstate 35 and U.S. Route 54. Part of the Midwestern United States, it is 157 mi (253 km) north of Oklahoma City, 181 mi (291 km) southwest of Kansas City, and 439 mi (707 km) east-southeast of Denver. The city lies on the Arkansas River near the western edge of the Flint Hills in the Wellington-McPherson Lowlands region of the Great Plains. The area's topography is characterized by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$57,830 to $72,602
Wichita, Kansas area prices
were up 1.3% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020