Home Care Operations Director jobs in Madison, WI

TECHNICAL RESPONSIBILITIES

• Directs home health agency (HHA) program operations and ensures that an acting HHA administrator is available during all operating hours.
• Implements and manages operational initiatives with measurable outcomes.
• Formulates objectives, goals, and strategies collaboratively with other stakeholders.
• Evaluates program outcomes and applies continuous process improvement principles to enhance program effectiveness.
• Prepares and delivers reports to stakeholders, including staff, outlining progress toward goals and objectives, including but not limited to performance related to finance, clinical activity, quality, and safety.
• Articulates and presents data, information, and ideas in a clear and concise manner.
• Ensures that evidence-based standards of practice are used, and appropriate patient outcomes are met.
• Assesses, evaluates, and assures robust patient satisfaction program and practices, including timely follow up of patient concerns and complaints.
• Establishes and maintains collaborative relationships with hospitals, clinics, and other stakeholders to ensure optimal, patient-centered care delivery across the continuum of care.
• Supports educational opportunities for undergraduate and graduate nursing, physician, and allied health professional students, ensuring a learning environment that promotes and models multidisciplinary patient care.
• Actively listens to staff ideas and concerns, assesses communication styles and adapts to them.
• Creates an environment that encourages diverse opinion, recognizes differences, and incorporates into practices and processes.
• Recruits, hires, and supervises qualified staff.
• Coordinates schedule and payroll submission for direct reports.
• Assesses staff competence and completes performance evaluations in accordance with policy.
• Maintains home care knowledge and expertise, including regulatory and accreditation standards and licensure requirements.
• Ensures HHA compliance with state, federal, and accrediting body requirements and standards, including continuous survey readiness.
• Leads and directs implementation of operational changes as required by regulations, reimbursement updates, or other care delivery changes.
• Ensures regular review and revision of policies and procedures.

• Responsible for HHA Quality Assurance/Performance Improvement outcomes.

• Organizes and prioritizes time and resources to ensure efficiency and efficacy and appropriately delegates.
• Directs operations and allocation of resources to facilitate cost-effective, efficient, and timely delivery of patient care, in alignment with program priorities, goals, and objectives.
• Develops and manages operating budget.
• Analyzes key performance and financial indicators regularly, addresses variances, and adjusts operations to promote fiscal responsibility and financial health.
• In collaboration with the senior leadership team, develops strategic goals and objectives for the HHA and organization, at large.

• Assesses feasibility and provides leadership to develop, implement, and evaluate new or growing programs.

JOB REQUIREMENTS

Licenses:

• N/A

Education:

• Bachelor’s degree in clinical area (e.g, nursing, therapy, social work), health care administration, or other applicable field required
• Master’s degree in nursing, business administration, health care administration, or other applicable field strongly desired

Experience:

• Five years of progressive leadership and management experience required
• A minimum of two years relevant experience in the management of home health care or related program

Miscellaneous:

• Excellent written and verbal communication skills; excellent interpersonal skills
• Promotes teamwork and is a strong collaborator with internal and external cross-functional teams
• Ability to negotiate and resolve conflicts
• Excellent organizational skills
• Effective planning, implementation, and project management skills; develops and analyzes options, recommends solutions, and solves complex problems and issues
• Strong change agent
• Ability to function independently and manage with multiple, simultaneous projects
• Demonstrates commitment to patient- and family-centered care
• Broad knowledge of health care administration practices and principles in the home-based care arena
• Demonstrates effective managerial and administrative leadership of clinical operations
• Demonstrates commitment to continuous quality and process improvement and excellence
• Demonstrates creativity and flexibility
• Recognizes personal strengths and weaknesses and develops goals toward professional growth and development
• Inspires confidence, appropriate risk taking, and achievement of high standards
• Self-starter with openness and willingness to try new ideas
• Ability to persuade others and develop consensus
• Consistently and effectively contributes to the Senior Leadership responsibility of providing overall strategic direction for the organization