Home Care Operations Director directs and administers a home care agency or program to provide high-quality health care services. Plans and coordinates all activities which may include nursing services, therapy, social work, respite care, and home helpers. Being a Home Care Operations Director requires a bachelor's degree. Typically reports to top management. Additionally, Home Care Operations Director requires State RN licensure. The Home Care Operations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Home Care Operations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Bickford Home Care is seeking compassionate, attentive, and trustworthy employees. Please join our mission in providing extraordinary in-home care to seniors. We want our caregivers to know that they are a valuable part of our team, and we are here to support them throughout their caregiving journey! Our goal is to help our clients thrive at home.
Qualities of a Service Coordinator
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma/GED or one year related experience.
Ability to read and comprehend detailed complex instructions, short correspondence, and memos. Ability to write detailed correspondence in English. Ability to use computer programs at a basic level for data entry. Ability to effectively communicate in one-on-one and small group situations to clients, families, and other BFMs.
Ability to apply common sense understanding to carry out detailed instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess good judgment to work with Director and other staff.
A valid driver’s license and a driving record that is consistent with Bickford’s insurance carrier guidelines is required for this position.
Branch Administration
· Utilize appropriate communication especially when dealing with complaints and concerns
· Report issues and concerns to the Director promptly
· Provide excellent customer service in a friendly and professional manner
· Ensure all clients schedules are staffed at the end of each day
Family Development
· Work scheduled hours as assigned
· Dress appropriately
· Communicate/coordinate appropriately and effectively with all BFMs
Life Enrichment
· Communicate with clients and their families to get to know their specific needs
· Build relationships with caregivers
Assessments & Service Plans
· Know your clients and their Care Plans
· Appropriately communicate with the Director and Assistant Director to ensure needs of the clients are being met
Dementia Programming
· Understand dementia and utilize appropriate techniques for approach and communication
Individualized Care Delivery
· Treat every client with dignity in a respectful adult manner
· Respect the privacy of each client in the sharing of information
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