Home Care Operations Director jobs in Richmond, VA

Trove Home Care offers premium, non-medical personal care, companionship, and care management services to aging adults and anyone with special needs.  Our sophisticated recruitment methodology and best-in-class training platform have enabled us to identify and equip hundreds of exceptional caregivers to assist our clients as they maintain their independence, well-being, and peace-of-mind wherever they call “home”.

Trove’s uncompromising selectivity, industry-leading wages, and dedication to retention encourage clients and their families to rely upon our team for tailored support that exceeds expectations and fosters lasting bonds. 

Summary of Role

As the Director of Community Relations at Trove Home Care, you will play a vital role in driving business growth and expanding our referral network.  You will be responsible for developing, nurturing, and maintaining relationships with key referral partners, including ALFs, SNFs, CCRCs, geriatric care managers, senior placement consultants, fiduciaries, social workers, discharge planners, and other healthcare professionals.  By advancing these connections, you will contribute to Trove’s success by broadening awareness of our exceptional care team and increasing new client referrals.

Duties/Responsibilities

• Referral Pipeline Management: Build and manage a robust referral pipeline to drive business growth and meet established targets.
• Relationship Development: Establish and nurture strong relationships with referral partners, including assisted living facilities, skilled nursing and rehab facilities, continuing care retirement communities, geriatric care managers, senior placement consultants, fiduciaries, social workers, discharge planners, and other healthcare professionals.
• Networking: Attend relevant healthcare events, conferences, and community gatherings to expand your network and promote Trove Home Care’s services.  Successfully navigate organizations, facilities, hospitals, and physician’s offices to identify the appropriate decision-makers.
• Educational Outreach: Host presentations, workshops, and informational sessions to educate referral partners about our services, capabilities, and commitment to premium home care.
• Collaboration: Collaborate with internal teams, including registered nurses and administrative staff, to ensure a seamless transition for clients from referral to care delivery.
• Market Analysis: Stay informed about industry trends, competitive landscape, and emerging opportunities to drive strategic business decisions.  Conduct market research and use a variety of lead-generating techniques to identify new leads within your market.
• Data Tracking: Maintain accurate and up-to-date records of referral interactions, outreach efforts, and outcomes in our CRM system.
• Reporting: Provide regular reports and updates on referral metrics, pipeline status, and business development activities to management.
• Customer Relationship Management: Cultivate positive and professional relationships with referral partners to ensure a steady flow of referrals and encourage recurring business.
• Personal Care Sales: Promote and sell company services to referral partners and new customers by phone, e-mail, and in-person visits.

Qualifications

• Bachelor’s degree with 5 year successful experience in sales, business development, or healthcare-related role preferred.
• Must be able to interact with health professionals at all levels.

Compensation/Benefits

• Base Salary: $60K-$70K
• Commission
• Bonus incentives
• Paid Time Off (PTO)
• Access to several coworking offices