Home Care Operations Director jobs in Toledo, OH

JOB DESCRIPTION

Director of Patient Services

Job Summary:

The director of Patient Services is a Registered Nurse (RN) who has graduated from an accredited school of nursing and is currently licensed to practice in the State of Ohio. The Director of Clinical Services may also be a licensed physician, physical therapist, speech language pathologist, occupational therapist, audiologist, or social worker. She/he supervises home health services to homebound patients in their place of residence in accordance with attending physician orders and plans of care and strives to provide the highest quality of care. If a RN, skilled nursing, and other therapeutic services are under the supervision and direction of the director of Clinical Services. If a RN, the director of clinical Services is always available during operating hours (or appoints a similarly qualified alternate) and participates in all activities relevant to professional services furnished, including the development of qualification and assignment of personnel.

Qualifications:

• Registered by the state of Ohio where currently practicing.

• Three to five years’ experience in health care, home care preferred.

• Two years’ experience in a supervisory position, preferred.

• Knowledge and ability to apply community health principles and practices.

• Knowledge of Agency policies and procedures.

• Ability to supervise, guide and develop skills and performance of service personnel.

• Ability to exercised independent judgement.

• Ability to work with individuals.

• Ability to enlist cooperation of many people in furthering a program.

• Ability to assist in evaluating personnel per Agency Policy.

• Monitor probationary period for new employees.

• Ability to deal effectively with high levels of stress.

Responsibilities:

• Participates in developing standards which ensure safe and therapeutically effective service to patients and families. Has joint responsibility with the Administrator for seeing that standards are met.

• Participates in developing objectives for Agency.

• Is responsible for seeing that objectives are implemented.

• Consults with the Administrator to determine a staffing pattern which will accomplish stated objectives and promote maximum level of utilization of health personnel.

• Is responsible for recruiting, hiring, evaluating, and terminating service personnel.

• Participates in planning for the orientation of new employees. Conducts selected orientation classes.

• Plans and arranges for consultation needs of staff; prepares and maintains current policies and procedures which meet Medicare, Medicaid, accrediting bodies, state, etc. laws and implements such; revises concurrently.

• Displays a willingness to support the policies and procedures and uses appropriate channels for change of such policies; establishes criteria and procedures for a selection, promotion, and termination of employment of service personnel.

• Participates in establishing the function and the qualifications for each service position, and coordinates patient care and referrals.

o Assures ongoing assessment of patient/family needs and implementation of interdisciplinary team plan of care.

o Assures physician approval of plans for continuity of care.

o Provides individual or group support concerning job relate stress or uses.

• Organizes the Agency to delineate and delegate authority, functional responsibility, lines of relationship and communication to provide sage and therapeutically effective service.

• Participates in coordination Agency’s services with services of other community agencies.

• Participates in studies and research and other administrative functions as assigned.

• Serves as a role model for all colleagues by setting an example of high standards in dress, conduct, corporation, and job performance.

• Observes confidentiality and safeguards all patient related information.

• Accepts responsibility for regular attendance and punctuality and fulfills job requirements without regard to time involved.

• Serves as a resource person to employees.

• Develops a cooperative relationship and communicates effectively and professionally with the physicians.

• Investigates and reports any problem relating to patient care of conditions which might harm the patients and/or employees well-being.

• Immediately reports any accident, incident, lost articles, or unusual occurrence to the Administrator.

• Attends pertinent continuing education programs other than routine in-services and share information with staff.

• Works with Administrator in identifying budgetary requirements and determining appropriate use of allocations.

• Monitors equipment for appropriate use and take steps o keep misuse to a minimum.

• Oversees Agency’s ongoing Quality Assessment and Performance Improvement (QAPI) program.

• Responsible for overseeing development of indicators with appropriate data collection, aggregation, and analysis, acting and reporting results according to Agency’s QAPI plan.

• Provides 24 hour/day, seven (7) days/week on-call coverage.

• Plans and supervises the Agency.

• Assures that patients’ plans of care are developed, implemented, and updated.

• Conducts patient case conferences, in-services, staff meetings and maintains documentation; participates in community education projects.

• Ensures that all necessary supplies and equipment are available.

• Is always normally available during and after operating hours; may designate a qualified temporary replacement if he/she will not be available.

• Ensures compliance with federal, state, accrediting bodies, local and Agency policies in all patient care aspects of the Agency.

• Makes patient and personnel assignments.

• Addresses and corrects all patient concerns.

Working Environment:

This position will require the candidate to work in an office setting as well as the patient’s homes.

Risk Exposure:

Low Risk

Lifting Requirements:

Ability to perform the following tasks if necessary:

Ability to work for extended period while standing and being involved in physical activity.

Moderate lifting.

Ability to do extensive bending, lifting, and standing on a regular basis.