Hotel Manager Assistant jobs in Abilene, TX

Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Additionally, Hotel Manager Assistant typically reports to a manager. The Hotel Manager Assistant manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Manager Assistant typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Hotel Front Desk Manager
  • Holiday Inn Express
  • Abilene, TX FULL_TIME
  • Holiday Inn Express & Suites Mall South is looking for Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction

    PROFILE Education and Experience

    *

    • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals

    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Develops specific goals and plans to prioritize, organize, and accomplish work.
    • Handles Guest complaints, settling disputes, resolving and settling conflicts.
    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
    • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    Supporting Management of Front Desk Team

    • Encourages and building mutual trust, respect, and cooperation among team members.
    • Serving as a role model to demonstrate appropriate behaviors.
    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
    • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
    • Supervises all areas of the Front Office in the absence of the Front desk clerk.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Responds to and handles guest problems and complaints.
    • Sets a positive example for guest relations.
    • Empowers employees to provide excellent customer service.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
    • Ensures employees understand customer service expectations and parameters.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    Managing Projects and Policies

    • Implements the member recognition/service program, communicating and ensuring the process.
    • Trains staff and monitors adherence to all credit policies and procedures to reduce chargeback.
    • Supervises same day upselling procedures to maximize room revenue and control property occupancy.
    • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

    Supporting Human Resource Activities

    • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
    • Brings issues concerning employee satisfaction to the attention of the General manager.
    • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
    • Participates in employee progressive discipline procedures.

    Additional Responsibilities

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluating results to choose the best solution and solve problems.
    • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
    • Performs all duties at the Front Desk as necessary.
    • Runs Front Desk shifts whenever necessary.
    • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

    Job Type: Full-time

    Pay: $12.00 - $15.00 per hour

    Schedule:

    • 10 hour shift
    • 8 hour shift
    • Weekends as needed

    Work setting:

    • In-person

    Education:

    • Associate (Preferred)

    Experience:

    • Hotel experience: 2 years (Required)
    • Office Managers: 2 years (Required)

    Shift availability:

    • Day Shift (Required)
    • Night Shift (Required)
    • Overnight Shift (Required)

    Work Location: In person

  • 1 Day Ago

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Hotel Night Auditor
  • Big Country Hotel & Suites
  • Abilene, TX PART_TIME,FULL_TIME
  • We are looking for a Night Auditor to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for checking guests in and out, responding to c...
  • 1 Day Ago

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Hotel Maintenance
  • Holiday Inn Express
  • Abilene, TX FULL_TIME
  • Job Opening: Hotel Maintenance Are you a skilled maintenance technician with a passion for ensuring guest satisfaction and the smooth operation of hotel facilities? We are currently seeking a dedicate...
  • 21 Days Ago

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Hotel Housekeeping
  • Holiday Inn Express
  • Sweetwater, TX FULL_TIME,PART_TIME
  • Duties & Responsibilities Responsible for a variety of functions in the housekeeping and laundry department while providing the highest quality of service to guests. Primary responsibilities include c...
  • 1 Day Ago

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Hotel Maintenance
  • Holiday Inn Express
  • Sweetwater, TX PART_TIME,FULL_TIME
  • We are seeking a Maintenance Worker who will be responsible for: providing maintenance repairs to resort units, public areas and administrative offices: repairs may include plumbing, electrical, heati...
  • 1 Day Ago

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Hotel Houseperson
  • Love's Travel Stops & Country Stores
  • Sweetwater, TX FULL_TIME
  • Req ID: 431433 Address: 9416 I-20 Frontage Rd Sweetwater, TX, 79556 Welcome to Love’s! Where People are the Heart of Our Success Hotel Houseperson The Hotel Houseperson always maintains and promotes e...
  • 2 Days Ago

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0 Hotel Manager Assistant jobs found in Abilene, TX area

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Restaurant General Manager
  • B&G Food Enterprises
  • Abilene, TX
  • "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the f...
  • 3/28/2024 12:00:00 AM

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Room Attendant - DoubleTree by Hilton Abilene Downtown Convention Center
  • Hilton
  • Abilene, TX
  • Join us in the exciting opening of Abilene's first full-service hotel, DoubleTree Abilene Downtown Convention Center! We...
  • 3/27/2024 12:00:00 AM

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Room Attendant - Housekeeper
  • Hampton Inn - Sweetwater
  • Sweetwater, TX
  • Overview: Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Gr...
  • 3/26/2024 12:00:00 AM

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Wingstop - Restaurant Staff - Urgently Hiring
  • Wingstop
  • Abilene, TX
  • Wingstop - Abilene TX South Abilene Buffalo Gap Rd * is looking for a full time or part time Restaurant Staff team membe...
  • 3/25/2024 12:00:00 AM

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Taco Bell - Line Cook
  • Taco Bell
  • Abilene, TX
  • As line cook, you are responsible for the preparation, presentation and execution of all items on the menu. The kitchen ...
  • 3/25/2024 12:00:00 AM

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Taco Bell - Server
  • Taco Bell
  • Abilene, TX
  • As a server, you truly care about providing a memorable and hospitable experience. You are welcoming and accommodating w...
  • 3/25/2024 12:00:00 AM

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Taco Bell - Prep Cook
  • Taco Bell
  • Abilene, TX
  • The prep cook handles the majority of the prep for all ingredients going into dishes during service. This position often...
  • 3/25/2024 12:00:00 AM

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Executive Director
  • Life Space Communities
  • Abilene, TX
  • Community: Wesley Court Address: 2617 Antilley Road Abilene, Texas 79606 Pay Range $132,600. 00-$172,350. 00+ Annual Liv...
  • 9/20/2023 12:00:00 AM

Abilene is located in northeastern Taylor County. The city limits extend north into Jones County. Interstate 20 leads east 149 miles (240 km) to Fort Worth and west 148 miles (238 km) to Midland. Three U.S. highways pass through the city. US 83 runs west of the city center, leading north 24 miles (39 km) to Anson and south 55 miles (89 km) to Ballinger. US 84 runs with US 83 through the southwest part of the city but leads southeast 52 miles (84 km) to Coleman and west with I-20 40 miles (64 km) to Sweetwater. US 277 follows US 83 around the northwest side of the city and north to Anson but he...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Manager Assistant jobs
$50,376 to $70,350
Abilene, Texas area prices
were up 1.2% from a year ago

Hotel Manager Assistant in Dallas, TX
· Previous experience in the same or similar position in a 4/5 star hotel.
December 27, 2019
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