Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Additionally, Hotel Manager Assistant typically reports to a manager. The Hotel Manager Assistant manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Manager Assistant typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Operations Manager
The position will be responsible for supervising/managing/overseeing the following departments: Rooms Division (Front Desk, Guest Services, Housekeeping, and Maintenance) and Food & Beverage (Kitchen, Banquets and Bistro.)
This position reports to the General Manager.
Job Requirements:
· Coordinate various Departments on behalf of General Manager.
· Cover management shifts in various departments when needed
· Experience supervising Rooms Departments and Food & Beverage
· Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property.
· Experience developing standards and operating procedures.
· Thorough understanding of yield management principles.
· Participate in MOD program.
Leadership Requirements:
· Ability to manage change effectively.
· Provide leadership to the departments to achieve their goals and objectives.
· Communicate the goals and objectives and inspire employees to achieve those goals.
Managerial Requirements:
· Clear, concise written and verbal communication skills.
· Ability to clearly and concisely present technical subjects.
· Demonstrate team building experience.
· Track record promoting an atmosphere of teamwork.
· Demonstrate ability to lead by example.
· Build morale and spirit.
· Participative management style.
· Use a "hands-on" approach to management.
· Solid career progression up through the ranks.
· Abilities to inspire, train, and develop people for promotion.
· Experience training and cross-training employees.
· Instill a guest service attitude in all employees.
· Instill a "can-do" attitude in employees.
· Coach employees how to resolve and de-escalate conflicts.
· Instill a calm, organized approach in all situations.
Business Skills:
· Strong technical skills.
· Excellent time management skills.
· Strong organizational skills.
· Excellent knowledge of computers.
· Strong customer service orientation and skills.
· Excellent listening skills.
· Exceptional detail in follow-up.
· Strong budgetary, projections, and cost control skills.
· Follow/enforce company policies and procedures.
· Resolve problems.
· Assume responsibility/accountability.
· Understand security requirements.
· Thorough understanding of HR requirements and regulatory agency requirements.
· Create courteous, friendly, professional work environment.
· Provide overall direction, coordination, and ongoing evaluation of operations.
· Creative problem solving skills.
· Ability to quickly evaluate alternatives and decide on a plan of action.
· Think creatively.
· Forecasting skills.
Job Type: Full-time
Pay: $38,000.00 - $45,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person
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