Hotel Manager Assistant jobs in Asheville, NC

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Assistant Front Office Manager!

Purpose for the Position:
To coordinate front office activities of hotel and resolve problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries; to maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel.

Essential Responsibilities:

• Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
• Confers and cooperates with other managerial staff to ensure coordination of hotel activities.
• Answers inquiries pertaining to hotel policies and services.
• Greets important guests.
• Arranges for private telephone line and other special services.
• May patrol public rooms, investigate disturbances, and warn troublemakers.
• May interview and hire applicants.
• May receive and process advance registration payments.
• May send out letters of confirmation or return checks when registration cannot be accepted.
• Maintains standards of guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Develops short-term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
• Participates in the preparation of the annual hotel budget.
• Increases level of guest satisfaction by deliver of an improved product through employee development, job engineering, and quality image.
• Manages in compliance with local, state, and federal laws and regulations.
• Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintains procedures for credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Receives departmental-related guest complaints and ensures corrective action is taken.
• All other duties as assigned by a manager or supervisor.

Skills and Abilities:

• Previous Front Office Management Experience preferred
• Minimum of 3 years hospitality experience
• Experience Managing a team

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.