Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Additionally, Hotel Manager Assistant typically reports to a manager. The Hotel Manager Assistant manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Manager Assistant typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
**Job Overview:**
We are seeking a skilled Hotel Manager to oversee our hotel operations and ensure excellent guest experiences. The ideal candidate will have a strong background in hotel management, exceptional customer service skills, and the ability to lead a team effectively.
**Duties:**
- Manage daily hotel operations, including reservations, guest services, and housekeeping
- Ensure high levels of customer satisfaction by addressing any issues promptly
- Train and supervise staff to provide top-notch service to guests
- Monitor financial performance, budgeting, and cost control measures
- Implement strategies to maximize occupancy rates and revenue
- Oversee maintenance, cleanliness, and safety standards of the hotel
- Coordinate with vendors and suppliers for hotel needs
**Skills:**
- OPERA system experience
- Excellent phone etiquette for effective communication with guests and staff
- Strong guest relations skills to handle inquiries, complaints, and special requests
- Bilingual or multilingual proficiency is a plus for catering to diverse guests
- Knowledge of night audit procedures and experience in hotel management
- Proficiency in using phone systems and hotel software for reservations and guest services
Join our team as a Hotel Manager to lead our dedicated staff in providing exceptional hospitality services.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Schedule:
Work Location: In person
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