Hotel Manager Assistant jobs in Duluth, MN

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

The Assistant General Manager (AGM) is responsible for supporting all aspects of the hotel operation including guest and employee satisfaction, brand standard compliance, human resources, financial performance, sales and revenue generation, and delivering a return on investment. This person will assist the General Manager (GM) in leading the team.

Essential Functions

• Assists with the operational and financial management of the property
• Completes a property walk at least once a day and provides documentation to the GM covering guest rooms, public access areas, and outside grounds.
• Ensures full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Assists the GM with resolving employee matters.
• Complies with all corporate accounting procedures.
• Implements and adheres to all brand standards and initiatives.
• Ensures areas within AGM’s responsibility pass brand quality assurance audit(s).
• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
• Assists with sales and marketing efforts as directed.
• Orders supplies and equipment as needed and in accordance with company procedures.
• Performs functions of the GM in his or her absence.
• Completes other tasks and duties as assigned based on business needs.

• Bachelor’s degree or equivalent experience required; emphasis in Hospitality or Business strongly preferred.
• Significant management and customer service experience required; front office, yield management and housekeeping experience preferred.
• Knowledge of the geographic area is preferred, or demonstrated ability/process for learning new geographic areas is required.
• Proficiency in Word, Excel, Outlook PowerPoint, and POS Systems.
• Must have excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions.
• Must share a passion for the mission, vision, and values of Sherman Associates.
• Schedule may vary due to the specific needs of the hotel.

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Low Deductible Health Insurance Plans
• Fully paid short term disability
• Fully paid life insurance
• Additional Supplemental Insurance Policies including
  • Voluntary Accident & Critical Illness
  • Hospital Indemnity
  • Long-Term Disability
  • Pet insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program (starting at 15 days annualized)
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com