Hotel Manager Assistant jobs in Indianapolis, IN

About Hilton Garden Inn Indianapolis Airport: At the Hilton Garden Inn Indianapolis Airport, we redefine hospitality through a commitment to excellence ingrained in our core values: RISE – Respect, Integrity, Service, and Excitement. Recognized as one of the Top Places to Work for 3 years running, our dedicated team thrives in a culture that fosters professional development, ensuring associates reach their full potential. Our unwavering commitment to guest experiences is evident in every detail, providing a seamless blend of warmth and efficiency. Join us at the Hilton Garden Inn Indianapolis Airport, where our values drive a thriving workplace and exceptional stays for our guests.

Position Summary: The Assistant General Manager is the second in command of the hotel. The AGM assist the GM in managing all operations of the hotel in accordance with brand standards and corporate values to achieve a friendly and professional atmosphere. Responsible for monitoring and answering all Social Media reports, The AGM is in charge of the hotel in the absence of the GM. He/she takes the leadership role in insuring the values of Respect, Integrity, Service, and Excitement is in place at all times.

Benefits 

• Insurance
• Medical
• Dental 
• Vision
• VPS 
• Employee Discount 
• Employee Assistance Program
• 401K w/ Match
• Life Insurance 
• Quarterly Bonus Opportunities 

Key Responsibilities:

1. Answers directly to the General Manager. Supervises and oversees all hotel associates in cooperation with the GM.
2. Primary duties include: Insuring Guest Survey scores are above Brand system average and takes action when necessary to correct them. May put into place action plans, use coaching, counseling techniques to insure the highest possible score is obtained.
3. Supervises Guest Service, working with GSM and GSRs to insure proper procedures are in place and service to guest is excellent.
4. Works with Executive Housekeeper, F&B Director, and Chief Engineer to take insure any issues are taken care of immediately and that tools are in place to do so.
5. Assists in Hiring and Separation decisions/procedures Attends Breakfast, meetings and interacts with guests as required Is involved in all interviewing of candidates for any position of the hotel.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field, not required.               
• Minimum of [2 years] in hotel management, with a proven track record in a similar capacity.
• Strong understanding of hotel operations, financials, and revenue management.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in hotel management software and tools.
• Passionate about delivering outstanding guest experiences and leading a high-performing team.

If you embody our values of RISE and are ready to lead our hotel to new heights, we invite you to apply.

Here is a quick video about our management company, enjoy!

https://vimeo.com/841977199/cfd198fbff?share=copy

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.